In science, let the data speak.. When you buy through links on our site, we may earn a commission. Customers suing Olaplex alleged they experienced "bald spots" and other scalp problems. Olaplex did not comment specifically on the Canadian lawsuit or refunds. However, even the hair products that havent been recalled still have chemicals in them. Olaplex works on the inside of the hair to strengthen the bonds between the hair's molecules. Specifically, this Olaplex product is their Olaplex No.3 Hair Repair Perfector. In the video, Wong explains that the brand has undergone rigorous human repeat insult patch tests (HRIPT) on all their products to ensure that theyre safe to use on the skin and hair follicles. The hair loss claims against Olaplex started making the rounds online before the lawsuit was officially filed. The EU has famously banned or limited more than 1,600 chemicals from personal care products, but if you ask cosmetic chemists, theyll tell you that ingredients alone cant tell you everything you need to know about the safety of a product. Olaplex lawsuits First Olaplex lawsuit was filed on February 9, 2023, in the U.S. District Court Central District of California 28 women moved forward with a claim against Olaplex for causing hair loss, blisters and bald spots. The customers said in the suit that Olaplex products "contain or have until recently contained" the allergy-causing ingredient lilial, and that they also include panthenol, as well as ingredients like sodium benzoate that they said could form the chemical benzene. Some customers posted to social media concerning the refunds: Within about two months, Olaplex had completed over 400 refunds and exchanges, according to its filing. Olaplex Holdings is being sued by nearly 30 consumers who claim that some of the popular hair care products caused hair loss, hair damage and scalp injuries. Olaplex was not immediately available for comment. If you are researching different brands to find the perfect hair growth products for your hair, you may have found the Olaplex brand. The lawsuit was filed by a group of nearly 30 consumers represented by Dallas-based lawyer Amy Davis who allege the company's products damaged their hair and scalp. The case also contends that Olaplex products include an excessive amount of plasticizing agents such as glycol, the overuse of which can weaken and damage hair. A lawyer for Olaplex declined to comment on the status of the suit. The reviews found elsewhere confirm this. Within three weeks, her hair appeared shinier and less frizzy. The consumers involved in the lawsuit are taking action on behalf of anyone who purchased Olaplex No.3 Hair Repair Perfector containing Butylphenyl Methylpropional (lilial). In a Facebook group with 3,100 members devoted to discussing Olaplex and hair loss or damage, several others have said they received or requested refunds from the company. I'd say a single bottle will last several months, especially if you're only doing it one, two or three times per week. Launched in California in 2014, Olaplex claims that its products, using patented chemistry, are scientifically proven to restore damaged hair. Auriana said she purchased a shampoo, conditioner and clarifying shampoo from the brand and used the products for two months, and claims she suffered hair loss. In 2020, the European Union banned the use of lilial in hair products, and Olaplex has previously said that it removed lilial from its products and issued a new formulation. Having a patented ingredient unique to their product is a good thing. Over 30 women across the country have joined a lawsuit which claims Olaplex, a hair care brand that has been touted by social media influencers and hair stylists, caused severe damage to their hair, including hair loss, scalp injuries and weakened hair strands. Want to stay in the loop on class actions that matter to you? But soon after, she developed dandruff and her hair started falling out in clumps as she showered, she said. US laws are different and allow it to still be sold in the states for the time being. I believe in the safety and efficacy of our products. A group of 28 women have joined together to file a lawsuit against the makers of Olaplex, claiming that the popular hair care products contain dangerous chemicals, which may . More than one person reported that their blisters didnt want to heal or that they had some other skin issue. . Olaplex refunded Fontenot $250 in Sephora store credits after she sent an email detailing her hair and skin problems, according to customer service messages reviewed by Insider. The company has enjoyed massive success and has been endorsed by celebrities including Kim Kardashian and Drew Barrymore. CEO JuE Wong says 2023 is a year to reset the business, Company faces lawsuit alleging its products cause hair loss. Sign up for ClassAction.orgs free weekly newsletter here. The plaintiffs are seeking unspecified monetary damages and an injunction to stop Olaplex from making false claims about its products. "We have full confidence and believe in the safety and efficacy of our products, which are thoroughly tested in-house and by independent third-party laboratories.". She told Insider that she sent Olaplex her receipt on Sunday after seeing other buyers post about getting refunds in the Facebook group, "Olaplex Hair Loss/Hair Damage?". "[Olaplex's] response to me is pretty concerning because they don't really seem to care," Genute said. Learn More. VIDEO: Lawsuit claims Olaplex hair products caused blisters, bald spots. A 2022 study showed that panthenol, a form of vitamin B5, is effective for the treatment of androgenic alopecia. Olaplex created an entirely new category in haircare when the brand launched its bond-building products in 2014. Becky Barnhouse, a campground manager who lives in Ojai, California, is seeking a refund after buying $161 worth of Olaplex products in October per her stylist's recommendation. "Defendants have been dismissive of their customers' hair loss, instead describing hair shedding as normal and unavoidable and attributing the hair loss to a long list of other potential causes," the lawsuit said. After a summer in the sun, Jessica Auriana said she felt like her hair was left dry and brittle. According to the lawsuit, each variety of Olaplex products contains known skin irritants and sensitizers, which can cause allergic contact dermatitis and, consequently, extreme diffuse hair loss. In more serious cases, exposure to the allergens in Olaplex items can trigger an auto-immune response, such as alopecia areata, the suit adds. Olaplex is a staple at trendy upscale salons, but hair-raising rumors that a now-banned ingredient causes infertility have racked up 30 million views on TikTok. About 30 women are suing the Olaplex hair-care company, claiming its products caused their hair to fall out, bald spots to form, and skin rashes and other conditions to crop up. The customers are seeking $75,000 in damages. Top editors give you the stories you want delivered right to your inbox each weekday. ', 'I was using it too much, and it literally broke my hair. ", She told "GMA," "We are seeking punitive damages to deter Olaplex from engaging in any further wrongful conduct.". In January 2023, a complaint was filed against Unilever from a customer who said she suffered scalp irritation, burns, and hair loss from TRESemms shampoo products, which contained undisclosed levels of an ingredient called DMDM hydantoin (DMDM). Olaplex and Cosway have instead implemented what is essentially a voluntary and entirely self-serving partial recall, merely allowing customers to return Olaplex products with no questions asked for a full refund, regardless of the date of original purchase or amount of product left in the bottle, the case relays. . The BBC is not responsible for the content of external sites. 4, Olaplex No. Olaplex CEO JuE Wong addressed . In 2020, the EU's European Commission classified lilial as a reprotoxic, a chemical that adversely affects fertility and fetal development, and a ban on the fragrance went into effect in March of 2022. According to the lawsuit, each variety of Olaplex products contains "known skin irritants and sensitizers," which can cause allergic contact dermatitis and, consequently, "extreme diffuse hair loss.". There are 3.3 ounces in the $28 at-home Olaplex 3 bottle. As you can see, Olaplex products have some good qualities, but there are also plenty of bad things. everyone stream Carly Rae Jepsens Dedicated album - jaden . By clicking Sign up, you agree to receive marketing emails from Insider Despite the foregoing, Olaplex products remain on store shelves, the complaint shares. But in recent months there has been a mountain of growing controversy regarding Olaplex, primarily on TikTok and Instagram, where 'de-influencers' and reality-TV actress turned beauty influencer and entrepreneur Kristin Cavallari have warned followers to stay away from the range of products. However, the lawsuit against Olaplex Holdings alleges the . Why? Brands will provide clinical data and whoever sues needs to have photos and documentation; otherwise it's he says / she says. 3 Hair Perfector. It is a sign that they pored time and money into making their products. Some of the women have experienced extreme itchiness, rashes, yeast infections, bacterial infections, burning, open sores - and as a result, depression - according to the legal documents. Class-action lawsuits have been filed in different states against Unilever for these products. JuE Wong is a strong leader and will keep the brand on course through this storm for its shareholders. Before commenting, please review our comment policy. You only need a very small amount of each therefore lasts for ages. In January 2022, Olaplex removed lilial from the product globally but landed in hot water in March over reports that the UK and European Union were considering a ban on the product, which turned out to be false. 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