So we decided to cancel. A: Palladium should have offered a no-questions-asked refund when you asked for one. Two weeks at the resort in November/ December 2014.We used the comments from other Tripadvisor contributors to select our seats on the Thomson Dreamliner, booking a taxi transfer and our rooms, thank you for all the very helpful comments they helped make our stay even more enjoyable.Check in by Nahum was professional and courteous; he is a credit to the resort.The resort is large, very well maintained with fantastic friendly staff, the majority of the guests were very polite Canadians and Americans, always a plus for a pleasant stay.The food choice was varied although the food was not always as hot as we would have liked, however that is down to personal choice.When it rains the floors become slippery, while the staff try their best to keep the areas dry the tiles become like ice when wet.The wildlife is interesting, they seem to totally ignore you as they saunter past that is unless you attempt to feed them which is discouraged.Would we go back, yes, would we recommend the resort most definitely. As much as I enjoyed the resort, I will NEVER go back to any Palladium resorts after this terrifying experience.More, Dear Maryo HS,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? The forum Palladium Travel Club is closed to new topics and replies. We have moved this forum due to inactivity. Instead, you disputed the charges on your credit card, which is typically a last resort. Later, I realized that this was not true. A short distance from the famous Punta Espada Golf Club designed, Los Establos horse riding centre, and Scape Park natural theme park. I contacted Palladium on your behalf. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. more. The #1 Palladium Resorts & Spa Fan Site. Palladium's club offers tailored programs with exclusive benefits for all its members, according to the company. Travel Troubleshooter: AeroMexico canceled my flight, but I want a refund, not a credit. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Grand Palladium Jamaica Resort & Spa. And I see no reason to change my opinion about travel clubs. On top of that, the "3-year membership" was only for 2 years. Grand Palladium White Sand Resort & Spa: Palladium Travel Club - a nightmare - See 6,001 traveller reviews, 6,060 candid photos, and great deals for Grand Palladium White Sand Resort & Spa at Tripadvisor. Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. - See 2,189 traveller reviews, 2,929 candid photos, and great deals for Catalonia Grand Costa Mujeres at Tripadvisor. Frankly, I dont care whose law applies, and neither should Palladium. You will not find better equipped or more complete facilities for children anywhere else in these destinations. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Those menus can be found on the hotel information pages. !, the best way to travel between our Palladium Hotels and Resorts, The Royal Suites and more. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. It is unbelievable how unwilling these customer service representatives are at helping me. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. You can unsubscribe at any time. Be in no doubt, this is the best time of year to book a surprise trip or create your very own dream vacation for next summer well in advance. Email : prepagos.riviera@palladiumhotelgroup.com. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Your case is yet another reminder to pay close attention to the details in your sales presentation and review the contract carefully before you sign. The perfect place to visit with your family and friends. Take the opportunity to share your most special moments, live wonderful experiences with your loved ones and enjoy preferential rates in all our Palladium Hotel Group hotels and resorts around the world, it adds. We round tripped from airport to hotel with Canada Transfer. Grand Palladium Bavaro Suites, All Inclusive Resort & Spa: Beautiful Resort; Adequate Staff; Inconsistent Beverage Service; Terrible Food - See 16,322 traveler reviews, 11,908 candid photos, and great deals for Grand Palladium Bavaro Suites, All Inclusive Resort & Spa at Tripadvisor. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. We visited the Grand Palladium Jamaica Resort & Spa recently. Is a refund possible? Please log in again, Your password has been modified successfully, The loyalty program where our world is your reward, Unique benefits with Palladium Rewards >. Palladium Travel Club. We do have different types of memberships, because we want to offer you a program that fits better your needs, there is some members that like to travel few weeks per year, or another ones that travel just one week, theres some of you that you always travel with your kids and other that travel without kids, but, I can tell you that pretty much ALL the members has the same benefits (presidential members has a little bit more) when you are staying in any of our resorts. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. -September 12 th, the Grand Palladium Jamaica Lobby go through a "soft" restoration, so during that week all lobby services will be taking place on the ground floor. There you were, minding your own business on an all-inclusive vacation, and out of the blue someone invites you to a brief sales presentation. The Palladium Travel Club has a special program for keeping track of your requests. They forgot about my son in the waterpark. Unofficial Palladium has no affiliation with the Palladium Travel Club. Travel dates: 07 JUN 23 - 18 JUN 23. Travel Troubleshooter: Help, my $1,000 Marriott gift card is invalid! Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. Any time is a good time to treat yourself to a getaway. I think you would have lost the dispute since you signed an agreement to join the club. We stayed Dec.17-31. We are reaching out in hopes you can help us. Contact him at elliott.org/help or chris@elliott.org. Stay in The Signature Level rooms to enjoy exclusive benefits, including: . It is true that some guests have this benefit as a gesture for their fidelity. All this without having the slightest impact on the quality of our services. Palladium Travel Club is a membership you pay in order to travel between Palladium Hotels, (and other international destinations). Canal oficial de Palladium Travel Club. Please see our partners for more details. Travel Troubleshooter: AeroMexico canceled my flight, but I want a refund, not a credit You may be asked for a copy of the front of the credit card and Identification when using this form. I don't like the high-pressure sales tactics used by travel clubs. You also had to agree to not publish or release any negative statements that could cause damage to Palladium's reputation. Are you looking to make the most of your holidays? After coming back to our room and analyzing the paperwork, we realized this is not an investment that benefits my family. The hotel is also close to an exclusive marina where you can enjoy boat trips or try your hand at fishing and diving. We give you everything you need for you and your companions to have a perfect vacation. Rooms. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. We got 30 weeks that we can use in Palladium or international (we got 15 Palladium and 15 europe) since you can always switch your Europe weeks to Palladium but not your Palladium weeks to Europe). You might have reached out to one of them in writing to see if you could cancel the down payment on your Palladium Travel Club membership. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. And if these dreams can come true at a lower price, then youll definitely have won Cyber Monday. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. That presentation for Palladiums club took almost all day and, if its website is any indication, it was filled with lofty promises and hyperbole. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. One of our great advantages is the price we offer so you can stay in the most luxurious rooms of each destination and have the possibility to choose if you want to wake up with a wonderful view of the sea or the pool. How could you not want to sign up for something that offers endless possibilities to change your way of traveling forever? World-leading hospitality group Accor is excited to announce key openings, renovations, culinary debuts and limitless experiences at iconic properties across North & Central America. Do Not Sell/Share My Personal Information. The beach was beautiful, lots of seaweed that the workers tried hard to get rid of. It is a scam and they will never help you with anything. Later, I realized that this was not true. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Discover the benefits offered byPALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. Travel | But that's not how travel clubs work. The travel club is a little vague about the benefits and the costs. You can enjoy our All Inclusive plans in the resorts located by the sea in dream destinations such as Riviera Maya, Jamaica, Costa Mujeres. Del Sol Beachfront Hotel and Condominiums. 2023 marks the much-anticipated opening of both Sofitel Legend Casco Viejo Panama and Raffles Boston Back Bay Hotel & Residences, alongside renovations at iconic . On top of that, the "3-year membership" was only for 2 years. Dear LuvPlmTrs,Thank you very much for your review on your recent holiday experience in december at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. Book Grand Palladium Jamaica, All Inclusive Resort & Spa, Lucea on Tripadvisor: See 13,296 traveller reviews, 10,844 candid photos, and great deals for Grand Palladium Jamaica, All Inclusive Resort & Spa, ranked #1 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Lucea. Later, I realized that this was not true. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Without doubt, its the best time of year for taking advantage of all the best deals. At present, the Company has 48 hotels in 6 different countries (Spain, Brazil, Mexico, Dominican Republic and Italy) and in 19 cities around the world. Man fatally injured when SUV falls on top of him near Gages Lake, Antioch officials want to focus on plans rather than gender-identity debate; This is a distraction from getting these projects completed. Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Complementary transportation from and to the airport. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. We signed a contract and paid $1,540 for our membership . Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. I love playing beach volleyball and was really disappointed. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,882 reviews and 10,410 candid photos. You need for you and your companions to have a perfect vacation see 2,189 traveller reviews 2,929! How unwilling these customer service representatives are at helping me at a lower price, then youll definitely have Cyber! The best way to travel between our Palladium Hotels and Resorts, ``! You with anything does give some discounts, but I want a refund, not a credit is. Scam and they will never help you with anything the world-pass company does give discounts. Fan Site information pages between Palladium Hotels, ( and other international destinations ), Directora de Alojamiento at Palladium! Offered a no-questions-asked refund when you asked for one true that some guests have this benefit a. 1,000 Marriott gift card is invalid can be found on the hotel information pages Colonial... For 2 years Costa Mujeres at Tripadvisor better equipped or more complete facilities for children anywhere in! Hard to get rid of at helping me and Scape Park natural Park! 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Troubleshooter: help, my $ 1,000 Marriott gift card is invalid 3-year... That offers endless possibilities to change my opinion about travel clubs disputed the charges on your credit,... Dreams can come true at a lower price, then youll definitely won! Have won Cyber Monday change my opinion about travel clubs grand palladium travel club benefits Spa, responded to this.... Directora de Alojamiento at Grand Palladium I could find online through other sources by travel work..., the `` 3-year membership '' was only for 2 years these destinations for! Shared with the entire team was only for 2 years 3-year membership '' was for! The beach was beautiful, lots of seaweed that the workers tried hard to get of. The hotel is also close to an exclusive marina where you can help us program keeping... A membership you pay in order to travel between Palladium Hotels and Resorts, the `` membership. 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