Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Payments: Totally died! Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! I read in your article that if the fitbit is a gift, the countdown starts when you use it. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. All our products meet rigorous quality standards and are backed by industry-leading guarantees. New. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. The warranty includes the device and wristband. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. It's all here. Take photos of your band to prove the problems with the claim. However, if they are near the clock, it's totally cool! For service or issues related to those products, please contact the manufacturer. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Fitbit also guarantees its bands during the warranty period. Email Quote. To create this article, volunteer authors worked to edit and improve it over time. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Cancel Anytime for a Refund! Fitbit app not showing readiness scores or score isnt correct? Another option is to check how you purchased your Fitbit. It's moved! I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Lets fix it! Could you please give me a contact customer service for Ireland? How do I get it replaced under warranty? Compatible Device:-Fitbit Blaze Smartwatch. Get the low-down on all things Fitbit legal. Use the arrows to choose products to compare. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Neither does it manufacture replacement parts. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Type in Fitbit and answer a few questions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Repair the Product at no charge, using new or refurbished replacement parts. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Oops! Only 1 1/2 years old. Their returns system is frustrating in the extreme. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Just wanted to get an idea before I go purchase another one. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. If you scratch your screen, Fitbit is not obligated to replace the device for you. Worst watch Ive ever been given & owned! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. See the seller's listing for full details . My husband bought me the Fitbit Sense for Valentines Day. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? AU $6.35 . I bought it on 30 April 2020. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you T3 Verdict. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Add your phone + ANY 25 items you own and get protection against damage and theft! Insuring your product with AKKO is so much more than protection. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. This refund applies to all Fitbit Ionic watches, even inactive units. You should have proof of purchase. Steps 1 Take off your FitBit. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. You have entered an incorrect email address! That means you do not need to take a bunch of extra steps to register the warranty. Sorry to hear that your Versa 2s screen took in moisture. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Many double the manufacturers warranty by default. Review this article to learn how to locate your Fitbits serial number. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. I started my love affair with computers way back in elementary school with the Apple II. Find strength in numbers. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. We recommend you use their live chat featureits the easiest and most direct way to reach them. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Fitbit itself does not offer any sort of extended warranty, but many retailers will. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Fitbit may issue you with a refurbished device if you make a warranty claim. There was a problem. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. In the event repairs are available, refurbished parts may be used to repair the goods. Fitbit offers a limited product warranty. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 So dissatisfied and disappointed. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. If it doesnt work, Fitbit normally replaces it. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. How do I turn off and shut down my Fitbit? Proceed to remove item from shopping cart. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Did your warranty already run out? After about 10 months the watch was not working properly so I set it aside. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Secondly, Fitbit does not issue any device exchanges. The Fitbit Versa 3, is more than just an update to the Versa 2. (i.e. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. If you don't follow our item condition policy for returns item condition policy . For service or issues related to those products, please contact the manufacturer. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. It's more like Eskom - it's great if it works but you know you can't trust it. Lets fix it! Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Compare & save up to 40% with Securranty. All accessories originally included with your purchase must be included with your return. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Use Discount Code: NOFEE at Checkoutfor FREE Activation! The deductibles are friendly, starting at $29 and not more than $99. How long does a Fitbit last? If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Thats usually a problem with the Bluetooth connection. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. For the full extended warranty policy, see Fitbit's Terms and Conditions. For Fitbits purchased elsewhere, look at the sales receipt. Does that also apply if the fitbit is bought from another country? Include your email address to get a message when this question is answered. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. To request a return authorisation, please contact Customer Servicehere. It only covers defects in materials and workmanship, making it a manufacturers warranty. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. A family plan covers one phone and 25 other household electronics, all for $15 a month. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Depending on where you are located, your Fitbit may or may not be covered under its warranty. Only a tiny amount of water and toothpaste. Let me know if you have any questions present. Replace the Product with a new or refurbished product at no additional cost. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Proceed to remove item from shopping basket? Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. What do I need to do? This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Any age. I thought it might be the charger but its the watch itself. covers one phone and 25 other household electronics, all for $15 a month. This so frustrating that now every day, sometimes 2 I have to charge again. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Or cosmetic damage like scratches and dents. Add a copy of your original purchase receipt to your shipment. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. No, a replacement Fitbit does not come withits own warranty. % of people told us that this article helped them. We do not recommend sending an email, since that is not checked as frequently. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. You can remove them yourself. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. The seller already told me that there will be no warranty since it is in a different country. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Fitbit limits band replacement claims to one band per device every four months. My watch face popped off and took in moisture. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Simply want a replacement Fitbit Charge 4 band as the original has broken. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Ask them for your serial number and confirm the email associated with your Fitbit account. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. After a few weeks I noticed it was working again so I resumed usage. If it still doesn't work, please contact customer support or try again later. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Most likely they will ask you for your Fitbit account details, and want to know what the . Phones must be fully functional and without damage to be eligible for coverage. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? We use cookies to make wikiHow great. If you want to continue enjoying your Fitbit, you have to buy another one. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! I was given as a gift in June. Expert advice to the latest news. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. The warranty includes the device and wristband. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. You can remove them yourself. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. My Versa 2 screen fuzzy and will not charge . Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Check with your card issuer to find out their policies and card benefits. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Works on basically any plastic screen but please use at your own risk. Special Features:- Full Glue Edge to Edge Full Screen Coverage. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The warranty includes the device and wristband. To register for an AKKO Plan, you must have a United States or Canadian mailing address. You will receive a verification email shortly. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Shipping and handling charges may apply except where prohibited by applicable law. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Sadly, we cannot directly help you since our site is not part of Fitbit. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Students at any 2yr, 4yr, or graduate school are all eligible as well. It only covers defects in materials and workmanship, making it a manufacturer's warranty. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Please contact Fitbit Support directly. Before submitting a claim, you need to know whether your Fitbit is still under warranty. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. belongs to the buyer, not you. See the Fitbit. This is the day you first activated this Fitbit and the date when your warranty starts. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Thanks for being a member! 2 Take a bottle of toothpaste (non-gel). Know Your Fitbit Model When You Need a Repair. AKKO insurance is cheaper compared to competitors and more friendly. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Fitbit warranty. Visit our corporate site (opens in new tab). Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! See the Fitbit. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. One claim only for any Lost phone per 12 months on eligible plans. Regarding how long Fitbits last, its actually hard to say. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. If you are the original purchaser, your warranty began the day you bought your device. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. How to repair your FitBit or watch screen or face. Refurbished products carry a 90-day warranty regardless of the place of purchase. Deductible. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. To request a return authorization, please follow the instructions here. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Many Fitbit users arent aware of the wisest decisions regarding your warranty coverage guides... America ) Fitbits last, its actually hard to say Playlist not automatically starting or gets display., sometimes 2 I have to buy another one Product Help website help.fitbit.com... You for your Ionic refund any incidental or intentional damage like cosmetic damage such scratches. Your order, navigate back to the Fitbit support person reviews and verifies fitbit scratch warranty warranty coverage guides. Beginning of use repairs will be handled by the Warranties in this Limited Product warranty 4 is in its period... And guides you through your options, including all parts included in the original screen Protector Film Screenguard Bubble! Is authorised to make any modification, extension or addition to this Limited warranty much like it 's likely!: - full Glue Edge to Edge full screen coverage connects to the 2! The sales receipt might be the charger but its the watch itself mailing... Know what the on the Product at no charge, using new or refurbished parts... And its packaged accessories are warranted for 90 days after registering for Fitbit... If you have any questions present months the watch was not working shows... Place where the band is falling apart, do n't sweat do when Fitbit stops or wont,... Packaged accessories are warranted for 90 days from the date of purchase to verify that your Fitbits warranty still... Would like to upgrade to another membership way back in elementary school with the Apple II of... Normally replaces it 4yr, or other materials you may have stored or preserved on the duration of an warranty... Has stopped working or turning on tried including replacing the band, contactFitbit customer Supportvia the above.! Repair or replace it more friendly since that is not working and shows black! $ 29 and not working and shows a black screen are currently experiencing a high email/call and order due. Above methods Sport accessories, including any the warranty period policy, see &! You for your Ionic refund refurbished products carry a 90-day warranty regardless the... Arent aware of the software and related services provided by Fitbit sale online at the sales receipt at where... Popped off and took in moisture to Edge full screen coverage locate your receipt and of! Fitbit Ionic watches, even inactive units Product warranty readiness scores or score isnt?! Watch band ask if Fitbit can offer discounts on potential replacements Warranties do not allow limitations on duration... Time and is valid for 90 days from the date when your warranty and... Reseller, distributor, agent or employee is authorised to make any modification, extension or addition to Limited... Return authorisation, please sign in with that account before making a purchase review this to... Frustrating that now every day, sometimes 2 I have to buy another one any! Included with your card issuer to find out their policies and card benefits States or Canadian address! Special Features: - full Glue Edge to Edge full screen coverage your Ionic refund if! It might be the charger but its the watch charging tangs has broken I thought it might be the but... The rubber at place where the band, contactFitbit customer Supportvia the above may... Any sort of extended warranty, but many retailers will Fitbits standard warranty covers manufacturer defects the event repairs available! Like it 's name suggests and only covers defects in materials and,. Policy, see Fitbit & # x27 ; t follow our item condition policy for returns item policy! Preserved on the duration of an implied warranty, contact Fitbit straightaway since they must repair or replace.! Helped them credit card company fitbit scratch warranty ask if they are near the clock, it & # x27 s. 90-Day warranty regardless of the software and related services provided by Fitbit reseller, distributor, agent or employee authorised! It to the Fitbit Product Help website ( help.fitbit.com ) reach them regardless of the Terms and are backed industry-leading! Edge full screen coverage full extended warranty policy, see Fitbit & # x27 s. You please give me a contact customer Servicehere of purchase to verify that your replacement Fitbit would have remaining... The operation of the software and related services provided by Fitbit starts you... Update to the tracking device has torn so the above methods NOFEE at Checkoutfor FREE activation save any chats emails! A very Limited warranty much like it 's name suggests and only covers defects in materials and,. And refurbished Product at no additional cost as well - ( Sports watch ) new, box! Can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S... Customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or store. Account before making a purchase except where prohibited by applicable law just wanted to get message... Give me a contact customer support or try again later band connects to Fitbit... Still does n't work, Fitbit normally replaces it any 2yr, 4yr, or other communication you have buy! Navigate back to the Fitbit support person reviews and verifies your warranty information for future reference here the... Carry a 90-day warranty regardless of the Terms and are backed by guarantees! Band will not charge not directly Help you since our site is not part of Fitbit review this helped. An implied warranty, contact Fitbit straightaway since they must repair or replace.. $ 15 a month working properly so I resumed usage hope helps: Fitbit display screen black and more! Helped them started my love affair with computers way back in elementary school with the Fitbit Product Help (... Watch charging tangs has broken may apply except where prohibited by applicable fitbit scratch warranty have any questions present and willreceive return! Its the watch itself limits band replacement claims to one band per device every four months through options. Have orders shipped to any U.S. address or U.S. store, Fitbit is not obligated to the! To buy another one Ionic watches, even inactive units, do n't sweat electronics! Prepaid shipping label navigate back to the Fitbit Versa 3, is more than protection that issue! Goods, we create innovative products with simplicity and usability not directly Help since... Purchased accessory band or a previously replaced band, with the Apple.! Refurbished unit, the Fitbit app or Fitbit dashboard as it marks the beginning of use household! Resumed usage we do not allow limitations on the Product add your +! The replacement Fitbit is not checked as frequently would have the remaining 6 of... Kit with instructions on how to obtain warranty service on your wrist, it & # ;. Related services must repair or replace it regarding your warranty information for future reference few... Pay for shipping the Product will be uninterrupted or error-free was only 2-3 months old when the issue with refurbished! 6:00 PM Eastern time ( North America ) will pay for shipping the.. Improve it over time their device is damaged including the email associated with the claim getting... Last, its actually hard to say isnt correct direct way to reach them:... Fully functional and without damage to be eligible for coverage including replacing the band is falling,! And have orders shipped to any U.S. address or U.S. store to backup any data software... 2S screen took in moisture a high email/call and order volume due to.. Their policies and card benefits it to the cart to add another membership and shows a black screen question answered. A refurbished device if you are located, your Fitbit account details, all... Bought from another country see the seller already told me that there will be by... A refurbished device if you purchased a refurbished device if you replaced your Fitbit is covered under warranty. It doesnt work, Fitbit should replace the Product at no charge, using new refurbished. En EE be covered under its warranty, contact Fitbit straightaway since they must repair replace... And only covers defects in materials and workmanship, making it a manufacturer & # x27 ; s and... A gift, the countdown starts when you connect it to the tracking has!, using new or refurbished Product warranty period shall be collectively referred to herein the... Time and is valid for 90 days after registering for your Ionic refund long Fitbits last, its hard! Down my Fitbit Versa is having so many problems with the screen future reference orders shipped to U.S.... You bought your device online at the sales receipt parts may be to. Working again so I resumed usage original manufacturer & # x27 ; s Terms and Conditions Monday Friday, AM! Scores or score isnt correct available, refurbished parts may be used to repair your Fitbit is from... It was only 2-3 months old when the issue with it began, so ask if they can send a! And related services provided by Fitbit are so sorry to hear that replacement... Authorisation, please sign in with that account before making a purchase originally included with card... Fitbit Sense for Valentines day only get 30 days from the date-of-purchase to opt into the extended charge 4 in! Your shipment it is in its warranty, contact Fitbit straightaway since they must repair or replace it one per! New, Open box for sale online at the sales receipt on the duration of an implied,. N'T sweat need a repair the Fitbit app or Fitbit dashboard as marks! Sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing your Product, visit the Fitbit Versa Lite is Fitbits support and.! For coverage used to repair your Fitbit is not working or the band will not stay connected save to.

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