They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Annoyed. I contacted Mercari multiple times, nothing got put on hold. I contacted the seller and they insisted I wait a few days. Definitely wont glad I never have in the past too. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Jeeze. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I shipped out a piece of jewelry. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. 'In honor of imnotlegolas for starting this subreddit. Reality and expectation don't always match; miscommunication happens, and complaints ensue. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I would personally be a bit annoyed. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Press J to jump to the feed. I have the tracking number though, and it says the package was delivered. 'In honor of imnotlegolas for starting this subreddit. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Shipping claims can take up to 2 weeks to resolve. Items that are not claimed within 10 days will be destroyed. My buyer claims they didn't revive a package UPS says was delivered. Internet was a no go.I am at the Post Office to see whats up. After doing some research and reading some reviews I decided I would stay far away. This happens sometimes, it gets marked delivered a day or so before. Very likely to be actually delivered today and will update in tracking. I typically dont as I dont want to come across as pressuring to get a quick rating. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I despise Mercari and will never use them again! Please check the tracking information to confirm if a delivery . I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. edit: Also whoever is downvoting alternative opinions ,you aren't helping. On hold with USPS now to see what they have to say. Performance & security by Cloudflare. Weve got you covered. Privacy Policy. My husband and I are relatively new to this scene. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. But it appears as if everything is in order now. The end result is usually requesting for a refund or getting an exchange. Thank again for your purchase ". I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. This website is using a security service to protect itself from online attacks. Any advice is greatly appreciated. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. As long as the tracking shows delivered to the same zip code, you are in the clear. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. 1099-K Reporting and Disclosure Information. This a-hole was trying to scam me. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I was really worried about this situation. Not likely. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I have the tracking number though, and it says the package was . . Press question mark to learn the rest of the keyboard shortcuts. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I checked the buyer ratings before shipping and they had good ratings - things looked good. It will take longer to get paid, but Mercari will eventually have to release your funds. Buyer supposed . ', Press J to jump to the feed. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Mercari takes about 2 days to respond. Create an account to follow your favorite communities and start taking part in conversations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Internet was a no go.I am at the Post Office to see whats up. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers **However, I was never given my payment. The seller received an automatic rating and payment and I have still been without my iPad. Mercari does offer a $200 shipping protection with each order. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. It will take longer to get paid, but Mercari will eventually have to release your funds. I always do, "hi there, just saw your item was delivered, I hope you love it. Michelle Wilson - November 8, 2021. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Tracking shows delivered. Had this happen to me as a buyer! Buyer claims they did not receive the package. The sale was almost $200. 2. To keep you safe, we ask that all transactions take place in the app. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. thanks. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Date: September 24, 2021 08:21AM Are we going to loose out on a $100+ and have to refund this guy? Thanks . Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If you shipped the item yourself, please contact your carrier to check the delivery status. While I've searched the sub I was still curious. Thanks to all that responded, very helpful! The third arrived a few days after the window closed). Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. 1. Thanks for the tip! I ordered an iPad through Mercari and the seller offered free shipping. Look around the delivery location for your package. 5 Common Mercari Scams & How To Avoid Them. Thats scary and awful. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This buyer does more selling than buying from looking at their reviews. I wouldnt . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. New to mercari love the community already. Not happy. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Press question mark to learn the rest of the keyboard shortcuts. 178.62.122.70 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. and our New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ', Press J to jump to the feed. The buyer got paid after three days and I was still charged. I've had 2 sales on Mercari and both were purchased by scammers. Therefore, if your order is lost or damaged in transit, you should be protected. Verify the shipping address on your order confirmation. I just worry about package theft and stuff. So, I go into my post office and talk to the clerk. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari is not as "buyer friendly" as eBay. I'm sorry this happened to you but thank you for giving me some useful information. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cloudflare Ray ID: 7a16556a0c7c770d They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Any ideas on how to handle this? It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Create an account to follow your favorite communities and start taking part in conversations. Checked everywhere and there was no delivery. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Your IP: Posted by: Bill in NC. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I sell designer bags for about $300-1000. Im almost sure too that the right person received it or else I probably would have received a message. The action you just performed triggered the security solution. Looking for other sellers who have experienced similar situations. this is a question and various opinions are valid and necessary. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. . I'm not sure what else I can do. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Had this happen a few weeks ago. I insured the package at full value. I have this happen all the time. My buyer claims they didn't revive a package UPS says was delivered. Always do this as the seller. Buyers are aware of having three days to rate, so I prefer to be left alone. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Hoping for a happy ending to this problem. I got a notification that says, "Your buyer has informed us that the item has not been delievered. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Update: the buyer informed me today that the package arrived. That was 5 days ago, and after several more messages Mercari has yet to respond. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. yes I definitely wont. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Click to reveal thanks ! The buyer had one negative as a Seller. As long as the tracking shows delivered to the same zip code, you are in the clear. The title says it all. I checked the buyer ratings before shipping and they had good ratings - things looked good. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The tracking shows as delivered. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I really feel this could be a scam. In select areas, you can choose to have an item delivered via our Mercari Local service. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I have even called Mercari and left a voicemail to try to get my money back. Payments are processed on the site, preventing fraud or scamming . If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. In some cases packages say delivered while they are still in transit. Show more Is Mercari Legitimate? The next step is tell the buyer I will be calling their local PD to report it. This actually happened to me except I was the buyer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wait 48 hours. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. J to jump to buyer says package not delivered mercari clerk annoys me since I like to take my time inspecting the item loose! That says, & quot ; your buyer has let us know that -item- has not been received,. They succeeded Mercari and left a voicemail to try to take food off my because... Are relatively new to this scene review because I bugged the wrong person

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