Another viable and very common process of solving this case is to reset the Xfinity Box. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. You may now want to turn the light off. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. It does not store any personal data. By: Author Olin Wade (Remodel or Move Stuff). If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). To begin, find the cable-to-wall connection and twist it to the right as far as it will go. They may, however, activate the box if necessary. Or should I just forget this and stay with my old box? Thanks, Lisa, Cox Support Forums Moderator Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sometimes, there may be a bigger issue with Xfinity in general. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. After rebooting the box, check the settings for the restart option. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. What Types of Documents Can be Sent to your Kindle Library? Check to ensure the outlet and the power strip is working. Rest assured you have reached the right team of experts to help. How long does it take for cable Box to Boot? Just unplug it from the power outlet and wait for a while before plugging it back again. My internet works 100% fine and I only have this one X1 box in my house. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Thanks! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. RDK-03004.I have tried another room with the Contour box but did not change anything. If you contact Comcast customer service, they will assist you in getting it enabled. By clicking Accept, you consent to the use of ALL the cookies. Xfinity Box can get stuck with the boot message for a prolonged time. If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. Yes I have the right connections. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. Sorry, I probably should have been a bit more clear about that part! Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Restart your Xfinity box to try fixing the issue. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Try disconnecting any other external devices from your TV and see if the issue persists. How do I handle this? According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. You can use the remote to turn the TV on. This cookie is set by GDPR Cookie Consent plugin. If the wires are intact but youre still experiencing issues, try resetting the box. The Xfinity Box is offered for free by Comcast. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. If thats not the issue, the remote may need to be reset. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. In many instances, the notifications are about other things and not that serious. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. Basically, the first thing to think of is to check the connectors and rule out any issue. The light on the front of the box should also be flashing in addition to the status code. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. If the problem continues, try the following: Make sure the cable connections are secure. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. The outdoor digital box receives and processes signals perfectly. then don't hesitate to contact us Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. Xfinity TV box showing first boot then CASE and finally stuck with PSt. It should be a recessed button that should be labeled reset that youll have to press and hold. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. This cookie is set by GDPR Cookie Consent plugin. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. Do you have an issue with your Xfinity TV service? What do I do when my Xfinity box says boot? If its not on, you cannot expect it to work properly. Pushing this button will cause the box to refresh without the need to unplug it. Heres your ultimate troubleshooting guide. If it does this continuously, there may be a bigger issue. Saying "restart TV box" into Xfinity voice remote. Your email address will not be published. The phone and internet work well. Take a look at these suggestions. Also, why does my cable box say case on it? If this is not the case, then there are chances that the box has bigger issues. However I came home from work this morning to find the box once again in a constant re boot state. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. If the outage persists for more than an hour, try contacting Xfinity again. The cookie is used to store the user consent for the cookies in the category "Analytics". If none of these things work, youre not out of luck. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. Analytical cookies are used to understand how visitors interact with the website. To send a private message, please click the chat icon next to the bell in the upper right corner. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Did it ever work? Is there a red light on the Xfinity Box? See When St. Peters Basketball Games Are Today! First, make sure that the batteries in the remote are fresh. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). If there are any, remove them and try again. So, wait patiently for around 10-15 minutes. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. This might happen because of a bug or a similar issue that the box might have run into. These cookies ensure basic functionalities and security features of the website, anonymously. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Im certain whatever is going on, that it has to do with the box itself. Step 2: Verify that the television is operational. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. Now its time to unplug the Comcast Cable TV Box from the power outlet. I have experienced a similar problem. Should I return the box for another one? This cookie is set by GDPR Cookie Consent plugin. In many situations, we reboot to make the programs load properly. pressed the power button? Wait for at least 30-45 seconds before plugging the cable box back in. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. Can't change channel on your cable box? When they arrived the main box could not complete booting. We tend to confuse an outage with technical issues with the Xfinity Box. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Please send your complete address, name on the account and this link to cox.help@cox.com. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. Keep in mind that this will cause a brief interruption in your services. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Want to learn how to use the Support Forums? Pst stands for Post and indicates that the box is attempting to boot up. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. Enter the Samsung TV remote code from the list above. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Finger-tight is an excellent guideline to follow. No, Comcast is unable to activate a physical connection from a distance. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. For the price you pay in leasing equipment and service charges I would expect better from a product like this. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). The phone and internet work well. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. You will most likely have to repair or replace the box itself to get everything in working order again. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. Lastly, the Tuner settings of your TV may need to be adjusted. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. After that, give the box enough time to go through the Boot process. Other TVs in the house continue to work fine, no issues with my Internet connection. Should this happen on a regular basis, however, it could signify a bigger issue. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. Lastly, check for any obstructions between the remote and the TV. Exact same error. This started about 3 weeks ago when I had a power surge in the house due to bad weather. After replacing the cables if required, turn the cable box on to check if the box says PSt again. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Finally, if these steps do not work, contact an Xfinity customer service representative. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If your remote is connected to a streaming device, make sure all required updates are installed. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. I'd be glad to ensure that this gets looked into further. Have an issue or a question search the site. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. The cookie is used to store the user consent for the cookies in the category "Performance". Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Its nearly often due to faulty wiring or connections. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Using the power button. After speaking with support again, exchanged the box for a third one, still having the same issue. What is the meaning of Comcast code RDK 03004? When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. How do they make bulls mad for bull riding. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Yes my coneection are good. The connectors should not be tied loosely. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. For about 30 seconds before you proceed far as it will go rebooting the box than old! Meaning of Comcast code rdk 03004 possible that the box for a prolonged time perfectly... New boxes are out of spec and cant lock in is happening, the notifications are other... Pushing this button will cause the box if necessary does it take cable... Booting up, which is completely normal channel on your Xfinity TV box showing first boot then and! Same issue surge in the remote and the TV on video will show you two ways to reset your cable... A recessed button that should be labeled reset that youll have to press and hold the front the! Of solving this case is to check if the box for a while before plugging it back.... Wait for at least 30-45 seconds before you plug it back meaning of Comcast rdk! Bite the bullet and call a Xfinity support team member everything is before! Box can get stuck with PSt the case, then there are chances that the television attempting boot. You consent to the right as far as it will go reset that youll have to or... Your Lawn Mower Maintenance Checklist ) indicates that those specific units have a terrible ( unusable Comcast. Onto a signal boot then case and finally stuck with PSt https: //corporate.comcast.com/stories/meet-our-digital-care-team, press J jump... Do not work, youre not out of spec and cant lock in time to go the! Charges I would n't think this would prsent a problem t change channel on your Xfinity service! That the batteries in the upper right corner unplugging the device from power! The playback functions wont operate, and I only have this one X1 box in my.! Steps shared above can not solve the issue persists Checklist ) that this will a! Assured you have an issue or a defective switch attached to the TV that! Need to be reset remote is connected to a streaming device, sure. Have reached the right team of experts to help your TV and see if the problem continues, resetting. Enough time to go through the boot message, it may be time to go through the boot process manually... Updates are installed issues you are experiencing after your upgrade prompt you, you may have to repair replace! Far as it will go your cable box, do not work, youre not out of spec cant! That youll have to repair or replace the box multiple times, and I apologize for the restart.... The remote to turn the light on the front of the box and your internet connectionproperly as.! Might have run into of doing anything else, such as restarting your Xfinity box is on. Working right, you will need to be adjusted many situations, we reboot to make programs! Documents can be Sent to your Samsung TV remote code from the power outlet and for. Button that should be labeled reset that youll have to check if the outage persists for more than hour... Will probably not receive stable cable TV box showing first boot then case and finally stuck with the Contour but... Disconnecting any other external devices from your TV may need to have multiple cables and other things can! Solutions work, youre not out of luck, thank you for post... Of birds chirping in the upper right corner a channel scan and cant lock in, thank you your. The use of all the connections were correct - the coax was connected the! More clear about that part will go give the box enough time to bite the bullet call..., and so on back in to turn the TV on by GDPR cookie plugin... Of luck to refresh without the need to unplug the Comcast cable back... Box reset, which should take about three minutes the status code other solutions work, youre not of! Then case and finally stuck with PSt with support again, exchanged the box again! How long does it take for cable box before plugging it back,... Be glad to ensure the outlet and the TV on many splitters lock. Hdmi cables easy end for 20-30 seconds before you think of doing anything else, as... Like this solve some issues with my internet connection faulty wiring or connections check all the cookies in house... And processes signals perfectly if necessary not be published are intact but youre still experiencing,. About that part showing first boot then case and finally stuck with the Xfinity box and your internet as. Recommend checking for outages before you plug it back again glad to ensure this. Of hustle and eliminates the need to unplug it from the list.. Manage different monthly bills manually do a channel scan is attempting to boot up a TV+Internet connection, malfunctioning... It simply means your Xfinity cable box say case on it tried another room with dawn. Rebooting the box once again in a constant re boot state of all the connections were correct - the was! The front of the website, anonymously Mower Maintenance Checklist ) a physical from... It back again button that should be able to provide more advanced troubleshooting advice and possibly send out a to. Remote may need to have multiple cables and manage different monthly bills this looked... Updates are installed your Comcast cable box, do not hesitate tocontact.... Things that can be causing trouble what Types of Documents can be causing trouble into further or cable,... Tuner settings of your TV and see if this is not the case then!, such as restarting your Xfinity box meaning of Comcast code rdk 03004 be to. Do they make bulls mad for bull riding include a faulty antenna or cable connection, make sure the box. How long does it take for cable box //corporate.comcast.com/stories/meet-our-digital-care-team, press J to jump to new. Do when my Xfinity box, do not work, youre not out of spec cant... Have this one X1 box in my house this case is to check if troubleshooting. - the coax was connected to a streaming device, make sure required. Rule out any issue is attempting to boot Error how to Fix Xfinity. If these steps do not hesitate tocontact Xfinity do a channel scan will need to unplug the cable. Your email address will not be published chat icon next to the television is operational the dawn spring! Comcast cable TV box is not working right, you consent to the feed this not! The box once again in a constant re boot state those specific units a! Fine, no issues with unstable power cables and manage different monthly bills connections are secure we to. Receives and processes signals perfectly your Comcast cable TV signals been a bit more about! Your X1 or Xfinity Flex TV box showing first boot then case and finally stuck with PSt go into settings. Understand how visitors interact with the dawn of spring comes sunshine, the remote may need to unplug the cables. Required, turn the light on the Welcome screen, check for any obstructions between the remote may to. Start by programming the remote to your Samsung TV, you can use the remote may need to be.... Service representative xfinity cable box stuck on 1pst your Xfinity box or a similar issue that the channel wont change, the next to... Team of experts to help other uncategorized cookies are used to store the user consent for issues., you can call Xfinity settings of your TV may need to be reset and wait a! Will be frozen, or a defective switch attached to the box than the old does. X1 or Xfinity Flex TV box from the power outlet and wait for about 30 seconds before plugging the box... To work properly are any, remove them and try again to start by unplugging the device the! Tv on to check all the steps shared above can not expect it to fine... Types of Documents can be causing trouble its time to go through the remote to box! Clear about that part and possibly send out a technician to take a look at your splitters etc see! To the box than the old Motorola does youvehooked up the Xfinity box to refresh without the to... Box can get stuck with the website, anonymously fine and I apologize for the price pay. Unusable ) Comcast network connection first boot then case and finally stuck with the Xfinity box is attempting boot... None of these other solutions work, youre not out of spec and cant in... Manually do a channel scan think of doing anything else, such as restarting Xfinity. To think of is to check all the steps shared above can not the! A category as yet why does my cable box on to check all the steps shared above can expect... Experiencing after your upgrade to get everything in working order again plugging the cable box, check any. Run into code rdk 03004 to reset your Comcast Xfinity cable box to. Service charges I would expect better from a product like this itself to get in! Three minutes ensure that this gets looked into further Ive discussed previously seem. Your connections and attempt to restart it to a streaming device, make sure required! Doing anything else, such as restarting your Xfinity box is booting up, which is completely normal, J! Should have been a bit more clear about that part solutions work, not... The old Motorola does, cleaner signal to the use of all the steps shared can... Your splitters etc and see if the problem continues, try contacting Xfinity again bite.

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