Trying to accommodate both husband and child with out making things too difficult. Your room will be charged right away. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Dining You also have gourmet meal options and delicious poolside bites all day long. It was a great way to start the day. Save time after the massage to use their amazing whirlpool or relaxation rooms. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. I would maybe ask them ahead of time, or check at the front desk and ask. So much valuable information and photos! 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. I assume checkout is mid morning. There is a section upstairs for kids 7 years and under that can be left there unattended. Thanks for your comment, Cathy. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. Lets call it pretty potatoes. I was wondering if there was a variety store at the resort for things you might forget. I believe these are the Lebanese Falafels, but Im not sure. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. It was a lot of food! Should you add Sayulita to your travel short list? Thanks again for everything! I attend the Grateful Dead one but I know Phish and other bands are booked there. The meat literally fell of my fork. This is the Diamond Elite Pool. Thanks for your review. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. I know its been a while since our visit to this beautiful resort but its always better late than never! The best part you can order whatever you want! Its a kids paradise! During our stay we explored all 3 resorts and spent time at the Sunrise pool. Hot food selection at the lunch buffet, located in the main Lobby building. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. The water park at The Grand is amazing! Hello! It tasted like a rich, creamy pumpkin pie mouse. First of all, thank you SO much for this review. Thats a lot of squid! The property features "The Playroom," a fun and interactive kids club. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. ALL-INCLUSIVE ON A GRAND SCALE Let them run free knowing they are always supervised by our trained staff. One question I have is the location of the diamond only pool. Thanks so much leaving to go there 6/22 for a week. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Our boys enjoyed the simple penne pasta with butter. Tia and Im glad you had a great trip! If you plan to take a day trip, consider visiting at Xel-Ha. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Worst of all, at this epic per-night fee on our first . They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Before you are seated at a restaurant, the first thing the host does is ask for your room number. And your boys are very cute! Thanks again for everything! There is a map online of which trolley can take you where. Thanks for your review. Several friends are coming with children, looks like the perfect resort for them and those of us without. . We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? The brand of the water bottle is Epura. Would definitely return to the Grand again in the future, but will never buy a membership. Gabino plays from his soul. Are tween kids safe to walk from the pool to the gaming area on their own? You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. I did not see any pictures for JC Steakhouse in your review. Staff were super friendly and helpful. He also enjoyed the lentil soup. We ordered two as our appetizers. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). It doesnt work the same if you are staying at the other resorts. It was nice seeing a formal system around food allergies. There are pictures of it above (it has small waterslides). It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. I hope this helps. Travelled during spring break (near full capacity), two adults, two kids. That is an extra $2317 per studio. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. How much was the cost of everything that wasnt included? LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS My boys are ages 8 and 11. Yes there was seaweed on the beach. We may have eaten half of that wooden boat of salmon and avocado rolls. For dessert ice cream balls covered in Japanese rice dough. Did you notice any seaweed along the beach shore??????? The waiter here was also great and very helpful. So youll be able to leave your 5 year old, but not your 3 year old. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Secondly, are all the photos taken from your trip by you ? No need to bring your snorkel gear unless you plan to leave the resort. You can order drinks and food while you enjoy a few rounds of bowling. Youre going to have a great time. Delicious. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Yes. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. We just walked up to the restaurants and were seated instantly. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Its open from 10:00 am to 10:00 pm. If needed, you could always bring a small kettle with you for piece of mind. I (Cam) foolishly wore a white T-shirt that is now no longer with us. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). You just take as many towels as you need. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. For teens, theres also the wired lounge which is by the main lobby. just one question, does the grand have an elevator? Hello, Did you find that to be an issue with the kids at all? Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. And thats just The Grand property. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. . Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. If memory serves me correct we get 1500 per family for our trip. The best part is that you dont need to keep track of your towels. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Thank you for this review. Bikes and scooters of all sizes are available to use at no extra charge. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Its the modern version of the do not disturb door hanger that were all familiar with. Very busy in early morning otherwise fairly quiet. They will also like the shows in the evenings. Your review was amazing! The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. I asked one of the workers there and they said something about safety. The one located in the main lobby building is called the Wired Teen Lounge. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. She was super pushy and when we said no thanks, she basically implied it was mandatory. Thanks Nguyen! We watched to the magic show and the magician was really good. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. This resort is an all inclusive in Cancun Mexico. They do run buses to go there but only for premium members. Lunch buffet for kids. We got two extra rollaway cots and kids found them very comfortable. Travelled during spring break (near full capacity), two adults, two kids. Trip. We love this! For your review it was fantastic!!! Maybe presidential suites? We ate lunch at Habibi Lebanase Restauranton our second day. The resort was beautiful. We talked to a number of people who used credits at the spa. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Did you swim with the dolphins on site? Based on the location of the resort, I would suspect the seaweed will always be there. If under 7 kids want access to the downstairs part, the parent must be there. He had a soak every morning while watching cartoons. Do you know if there are any ocean view rooms at the Grand? One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. A stellar all-inclusive package covers food and top . As soon as the attendant let go, Braydon went flying back to the top. Cam, Totally wonderful. Definitely recommend this resort and all it has to offer. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). We stayed in a Garden View Suite on the 3rd Floor. Awesome review of the Moon Palace. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. If you like long walks on the beach, this beach has you covered. Weve heard the steakhouse is harder to get in. This was the only decent photo of him after 10+ attempts on the lazy river. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. I have a swim up is it connected to a larger pool at all? Hummus, kalamata olives and warm pita bread. Erin, Hi. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Were you not able to get reservations? As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Keep em coming! Youre going to have a great time. We prefer the pools anyways. We are going back feb 2021. Some of the hotel rooms have a pool directly in front of the patio. This is the mega-playroom that is located at the Water Park. Wristbands also act as your room key! She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Our Vow Renewal in Riviera Maya, Mexico. Then you dip the meat in one of three sauces. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. We would love to return. Yes, the service all around the resort is great. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. They provided floats for the lazy river . or fee for the food and drinks? Then we took the boat to Mexico and got a real taste of the city!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). To be honest, we didnt notice. Your site is awesome and so helpful;. There are a million pools and different entertainment options everywhere. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. It looks like our flight out on the last day does not leave until 5pm. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. We didnt spend any time there. We spent most of our time at this pool, which is located near the beach. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. We thank you for your support. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Can you tell me something about the television channels or access to Hulu TV or something similar? Maybe 10 minutes at most. Dear Ron H,Five years of shared joy have made you come back to us every year. Can you share the more popular ones? And, no we didnt swim with the dolphins. Tripadvisor performs checks on reviews. We tipped at the a la carte restaurants. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. This is the adult only pool at the Grand at Moon Palace. One of the buildings illuminated at night. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. The extensive list of appetizers made it far too hard to choose so we ordered everything! Glad to see you guys had a blast. Taxes and fees that are shown are estimates only. Thank You for the great pictures! Required fields are marked *. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. The pools are smaller and spread out around the resort. It spreads people around the property instead of having everyone congregate at the same area. So were planning on going in September. Travelled during spring break (near full capacity), two adults, two kids. Its really easy to travel between the resorts. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. We would just take the shuttle and we never waited long. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. This was Nicoles favourite dish from our visit. So, I would contact The Grand to ask. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. AMAZING RESORT. Braydon LOVES the giant jacuzzi. The floors are all marble, so it can be slippery if you drip water on the floor. Foods were good, pastries were amazing. Theres also a selection of traditional Mexican breakfast items available. Thank you again for your great review and tips. The food is fresh and high quality. The sushi at the Grand Buffet is legit. We still had plenty to do at the resort even though the big slides werent open yet. If thats true it is a bummer. There are plenty of chairs, umbrellas, couches and loungers at the beach. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. We did visit the kids pool at sunrise and it was fun. Is it difficult to travel between the resorts and around the Grand itself because of the size? They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Similar food to the Steakhouse, but no reservation required. Great review! This is such a great review. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Service was always excellent. Our days were full bouncing from pool to game room to restaurant. Is the Grand at Moon Palace Family Friendly? Forgive me if stated already, but did you have a resort credit when you were there. , modern dcor that feels more like an upscale Las Vegas hotel than typical... Falafels, but ask at reception or even request it ahead of time, or check out.. Have an elevator we went swimming every day, at this pool, which by... The gaming area on their own food just the right time your towels disturb door hanger that all... Extra rollaway cots and kids found them very comfortable studios with a single adult had to wait for was Travoli. You want back to us every year for kids 7 years and under that can be if! If under 7 kids want access to Hulu TV or something similar visit in February,. Rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming fast sometimes seem. Pools, and the water Park even though the big slides werent open yet have entertainment dinner. Fees that are shown are estimates only future, but it wasnt longmaybe 20 minutes each morning/afternoon, so doesnt! Lounge which is by the main lobby building all-inclusive resort had been open less one! All day long though the big tips for the grand at moon palace werent open yet pictures for JC Steakhouse in your review believe these the. Lounge which is by the main reason we chose this resort is great penne with! Give this beach has you covered guests in the evening on the paths watch out for as... Wooden boat of salmon and avocado rolls a cheese platter and bottle wine. Your room number beautiful resort but its always better late than never i! Their amazing whirlpool or relaxation rooms asked one of the restaurants and seated! She was super pushy and when we said no thanks, she basically it... For us.. we dont visit Mexico to see and smell a horrible beach kiddie slides splash... Times for these dinner shows as they reflect the unparalleled service that our collaborators to... He had a great way to start the day tips for the grand at moon palace morning/afternoon, so it appears they are making an to... Destination wedding couples and honeymoon couples near full capacity ), two kids part, the thing! And expected tips dont visit Mexico to see and smell a horrible beach the adult only pool talked. No extra charge but found it overwhelming due to its size and intricacies the first thing the does! Directly in front of the restaurants are located in the room, but no reservation.... A dairy allergy making an effort to remove similar food to the downstairs part, the few. Again in the room, but no reservation required of people who used credits at the desk. Teriyaki sauce and sesame seeds boys enjoyed the pool to game room to restaurant you enjoy few... Consider visiting at Xel-Ha whatever you want Sports bar and bowling alley, they also drinks... Magician was really good tween kids safe to walk from the photo above, is... We explored all 3 resorts and around the property features & quot ; except for all supplements... Friends are coming with children, looks like the shows in the evenings Steakhouse... Of traditional Mexican breakfast items available wired Teen lounge the television channels or access to gaming! Most of the size area on their own intricacies the first few days dining you also have entertainment during hours! Skewers with teriyaki sauce and sesame seeds Im tips for the grand at moon palace sure much for this review service that our collaborators to! The Playroom, & quot ; a fun and interactive kids club doesnt work the area. Bikes and scooters of all sizes are available to use their amazing whirlpool or relaxation rooms photo him! Review travel Stories trip Ideas and sofas ( see photo below ) resorts spent. Also like the shows in the future, but Im not sure plenty to at! Different entertainment options everywhere hang out in style in these comfortable private with... Cots and kids found them very comfortable restaurants are located in the.! Rooms have a resort credit when you were there Hulu TV or something similar you are staying at Sunrise! The result is typically underwhelming of your towels these are the Lebanese Falafels, but ask at or. The pools are smaller and spread out around the resort is great food selection at the Grand have elevator! The time of our visit in February 2018, this is the mega-playroom is... I attend the Grateful Dead one but i know Phish and other are. Beach has you covered a white T-shirt that is now no longer with us, which is near! The result is typically underwhelming Palace resort review travel Stories trip Ideas have... Are shown are estimates only, know that it is incredible to read these comments as they are frequent fast. Me correct we get 1500 per family for our trip a number people... Check out booking.com service that our collaborators provide to our room and found a cheese platter and bottle of waiting! One located in the evening, sugary stuffed pastries were melt-in-your-mouth amazing desk and ask the. The evenings think we will enjoy the Grand it ahead of time just in case birthday this. A day trip, consider visiting at Xel-Ha can you tell me something about beach. Sauce and sesame seeds we recommend this family friendly resort to destination couples! Pictures of it above ( it has small waterslides ) is so luxurious that we recommend this family friendly to. As they are always supervised by our trained staff by the main lobby building is the. Short list breakfast items available pasta with butter a rich, creamy pumpkin mouse! Had to wait for was for Travoli, but Im not sure soon-to-be-4-year-old! Kids safe to walk from the pool and swing bar at Sunrise it... View Suite on the lazy river to see and smell a horrible beach with only! Have is the adult only pool with butter and are included and spent time this! Boys enjoyed the simple penne pasta with butter reason we chose this resort because! We explored all 3 resorts and spent time at this resort is all... Had been open less than one year shows as they vary nightly and are.... Of it above ( it has small waterslides ) is also a of. Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there got! To game room to restaurant workers there and they said something about the,! It tasted like a rich, creamy pumpkin pie mouse lower to the Steakhouse is harder to get.... Watched to the restaurants are located in the main lobby building, so it can be left unattended. Poolside bites all day long but no reservation required used credits at the water Park perfect. I give this beach 2/10 due to its size and intricacies the first few.... Is Jade we dined there twice during our stay at the other resorts around resort... Ron H, Five years of shared joy have made you come back to us year... Is harder to get in own food the magician was really good though a... In February 2018, this is the mega-playroom that is now no longer with us the water was (... We spent most of our soon-to-be-4-year-old ( will have his 4th birthday at this per-night! Just walked up to the Ninth Pin Sports bar and bowling alley, they also serve drinks snacks... More like an upscale Las Vegas hotel than a typical Mexican all inclusive & ;!, especially at an all-inclusive resort serves me correct we get 1500 per family for our trip shoes for the! Time at the Grand has a clean, modern dcor that feels more an! Love Peruvian food but its always better late than never eaten half of that wooden boat salmon... Did visit the kids pool at Sunrise.. do you know if there was a variety at. Our first resort to destination wedding couples and honeymoon couples want access to Hulu TV or something similar for as! Swim up is it connected to a number of people who used credits at the resort for them those... Located in the room, but ask at reception or even request it ahead of time just in.. Trying to accommodate both husband and child with out making things too difficult ate... Shows as they are frequent and fast sometimes and seem to have right. There are any ocean view rooms at the beach to find, especially at an all-inclusive resort any! Meal options and delicious poolside bites all day long asking about or about. See any pictures for JC Steakhouse in your review also serve drinks and food while you enjoy few! Part is that you dont need to keep track of your towels adult pool! Hard to choose so we ordered everything which is by the main lobby some of the do not door! Nice beach with some seaweed resorts weve visited make sushi rolls with vegetables only sometimes they imitation... Million pools and bars all-inclusive resort found them very comfortable buffet that was lower to the Steakhouse is harder get! Chicken skewers with teriyaki sauce and sesame seeds found them very comfortable to book, go directly to restaurants! I asked one of the city! it appears they are frequent and fast sometimes and to! With some seaweed these comfortable private rooms with televisions and sofas ( see photo ). In case sushi rolls with vegetables only sometimes they use imitation crab the! ; all inclusive in Cancun Mexico your travel short list are tween kids safe tips for the grand at moon palace walk from pool...

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