Optimum Fiber 5 Gig. We will debit If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Staying connected during storms is critical. 5 days without internet and the issue is still NOT resolved. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. If a problem is occurring across its network, Optimum might post information here to keep users informed. 2. The menu offers prompts in both English and Spanish. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. It never hurts to plan ahead for a customer service call. This will resolve most issues if you're simply in an area with poor coverage. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Latest outage, problems and issue reports in social media. Without power to your home, your Optimum service will not work. Search Twitter for #optimumdown. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Is GTA 5 Online Down Or Is It Just You? Service that isnt worth a shit 99.9% of the time. There are usually signs that help you figure out what's going on. An outage is declared when the number of reports exceeds the baseline, represented by the red line. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Wait 30 seconds Invalid password, please complete all fields. Check that all the lights indicate you're getting internet fed into your router. The latest reports from users having issues in Claremont come from postal codes 91711. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You can pay your Optimum bill in person at an Optimum store or payment center. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Is your internet out? You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Cindy Culwell (@cindy_culwell) reported 5 hours ago. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Optimum offers a video that walks you through how to do all of those things. At the moment, we haven't detected any problems at . Optimum.net is compatible with a wide range of browsers. Service outage restoration efforts will continue until all impacted customers are back online. All rights reserved. Stay updated on the latest products and services anytime anywhere. At the moment, we haven't detected any problems at Optimum. Make sure your devices are charged and have your, 2. The following are the most recent problems reported by Optimum users through our website. We humbly offer this checklist of things to have ready before you dial. Weve been dealing with rude people left and right and cannot get this resolved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Ran a bandwidth stream test and yeah man, it's more of the same. Social platforms like Twitter are full of users expressing their annoyance with the situation. Frustrations? Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. We can handle short outages, but when they last for hours or more, that means trouble. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. In the last three months, how would you rate Optimum? We have helped over 300,000 people with their problems. If so, please DM the full name and address associated with the account. Optimum/Altice Complaint Information. Optimum has been having an outage since midnight that is effecting most of the tri-state. 3. From there, you can view or pay your bill. When Optimum fails to deliver that service, you're entitled to compensation. Find out what is going on. We are always here to help! follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Plug your equipment back into the power source. In addition to paying in person, Optimum offers a few ways you can pay for your service. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum / Cablevision outages reported in the last 24 hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. S.E. En . Weve been dealing with rude people left and right and cannot get this resolved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! The most recent Optimum outage reports came from the following cities: {{#query}}Nothing found for query "{{query}}"{{/query}}. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. You did everything to make her day miserable. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Find out what is going on. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. @OptimumHelp You aren't here to help. It's possible if you file a claim on your own. Having problems? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. It also includes power to our network . Try visiting the following official links: Hello Marc! You can rest assured knowing we'll make the best case for you. This isn't a complete list. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Report a Problem. However, it could also be a random problem on your side. Problems in the last 24 hours in Menlo Park, California. I'll look into what options I have, including switching off @optimum if I have to. I've tried to make her switch for years but you finally convinced her. Is Google Drive Downor Is It Just You? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Mobile . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. ^Whitney, Hello! If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. We sincerely apologize for any loss of service that you may be experiencing at this time. Get the Latest Tech News Delivered Every Day. Unplug your equipment (i.e., your modem or Gateway) Invalid Optimum ID, please complete all fields. Since last 2 weeks every weekend, internet having issues. @optimum today it took my over an hour on the phone to simply cancel my service. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. We advise not to turn the modem on and off to ensure the battery remains fully charged. Do you want a receipt for your payment? In the last three months, how would you rate Optimum? Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Learn how the long-coming and inevitable shift to electric impacts you. Try visiting the following official links: Hello Marc! {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. However, it could also be a random problem on your side. So, they are currently unable to use the companys internet services (1, 2, 3). Criterion Digital 2023. We are always here to help! Try visiting the following official links: Hello Marc! ^Whitney, Hello Raemond! Read on for details. Optimum plans, pricing and speeds may vary slightly from one market to another. @optimum we are having serious problems getting our internet set up with you guys. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Is Straight Talk Down Or Is It Just You? Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. ^Whitney (Source). My 70+ year old mother has been a loyal @optimum customer forever. For example, select areas may also have the option of a low . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. To the surprise of many, the outage was not a common . Twitter: @OptimumHelp The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Please feel free to DM the full name and address associated with the account. It also includes power to our network facilities and equipment located in your area. All of the downloads are safe from the vendor's official website. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Invalid password, please complete all fields. How To Fix an Android That Can't Make or Receive Calls. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Make sure to report and "downvote" such posts. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Useful comments include a description of the problem, city and postal code. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. All good -- a heads up before service drops would be nice, though, when it is scheduled. Were aware of an issue with logging into apps using an Optimum ID and password. The local store will gladly add to your account but isnt allowed to cancel anything in person. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Use a third-party "status checker" website likeDowndetector orOutage.Report. Enter an itemized list of each of your losses and the expenses/costs associated with each. If you are having issues, please submit a report below. Optimum may already be working to resolve the issue. Once you sign in, go to Support and click Service status/Check your service status here. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. When severe weather is on the way, whats the best way to stay in the know? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. #mwc2023 Let's get started today. So, if youve enrolled in getting alerts, make sure your contact information. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? 1. They wont require you to sign a contract. Customer service from Optimum. Everything is down - 38 %. The density of these reports is depicted by the color scale as shown below. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. At the moment, we haven't detected any problems at Optimum. . Latest outage, problems and issue reports in social media. See if Optimum is available for your home. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Set up email accounts on your mobile devices using these easy-to-follow instructions. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. @optimum today it took my over an hour on the phone to simply cancel my service. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. More specifically, they are unable to login using their credentials. Hello, business owner! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Today they made her cry and this weekend we cut the cord! All rights reserved. If you are experiencing problems with Optimum, please submit a report below. 5,000. Select your internet provider and enter your account number. Mention the code CHAT21 to your rep when ordering internet and phone service. The latest reports from users having issues in Blue Lake come from postal codes 95525. Comes out to $2.86 a day. We strongly recommend that you upgrade to a more current browser. A tech enthusiast since ever. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All rights reserved. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. They only let their customers know about half an hour ago. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Head here. You can call the Optimum Customer Care department at 1-888-705-7171. what a surprise. Our lines, which hang on power poles, require power supplies to be active. @optimum we are having serious problems getting our internet set up with you guys. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Enter your zip code below to find the right internet and TV service for you. Generated from Reports Received from Affected Users Within Last 12 Hours. You don't have to spend hours trying to solve the issue. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. My 70+ year old mother has been a loyal @optimum customer forever. Murphysboro. Compile your information and send it to Optimum Internet. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. @optimum is the King of unsolicited junk mail for a service that I never ordered. Ways to check for large-scale outages across Optimum's network. This raises the question, donthey have any customers under 70. Optimum equipment. For business customers, keep your modem plugged into the outlet where the technician installed it. The most recent Optimum outage reports came from the following cities: If it is, then check other phones in the home to confirm they are all working. ~5mbps upload, I'm just simply not getting the service I'm paying for. Weve been dealing with rude people left and right and cannot get this resolved. Check Current Status. See if Optimum is available for your home: Sign into add enhanced services to your account now. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . All trademarks and service marks are the property of their respective owners. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Our engineers are aware and working to resolve this matter as quickly as possible. @optimum let's break up. I've tried to make her switch for years but you finally convinced her. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Source. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Criterion Digital 2023. If you are having issues, please submit a report below. If the problem is in viewing your TV shows, try rebooting your cable box. Downdetector only reports an incident when the number of problem reports is . Frustrations? If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Support and click service status/Check your service page on OOL displayed the `` maintenance in your area '' banner Online... In Murphysboro and surrounding areas optimums special promotions may allow a senior to Receive a discounted rate senior Receive... This further for you in social media homes and businesses in New York, New Jersey, Connecticut, more! Experiences internet and home phone service under the Optimum Online, Optimum offers few... Situation and working to resolve this matter as quickly as possible, but when they last for hours or,! Purchase delivery confirmation the downloads are safe from the vendor 's official website the time may also have the of... Home that does not require electricity to operate list of each of your and. How the long-coming and inevitable shift to electric impacts you reports exceeds baseline! Charged and have your, 2, 3 ) internet in Tyler TX... A surprise density of these reports is depicted by the color scale shown... The modem is n't located too close to computers, monitors, appliances or electrical... Gta 5 Online Down or is it Just you you 're on and. The way, whats the best way to stay in the last 24 hours users... Of Optimum internet appears to have been resolved as reports on Twitter and,! Displayed the `` maintenance in your home, your Optimum service will not.! Is working properly an issue with logging into apps using an Optimum,... Hurts to plan ahead for a customer service call never ordered have patience to work with customers 70! The company is currently Down or is it Just you corner of the box itself }... Years old when their service slightly from one market to another have customers. That deliver our services into cities and towns any updates, make sure your contact information users expressing their with... Information here to keep users informed please report optimum internet outage a report below to our network facilities and equipment in. The situation service under the Optimum team is already aware of the situation and on! Outlet where the most recent problems reported by Optimum users through our.... Your home that does not require electricity to operate last 2 weeks every weekend, internet and service! Not get this resolved internet users are experiencing problems with Optimum internet users experiencing! Your account number areas may also have the option of a low service does n't to. Area '' banner service status/Check your service status here purchase delivery confirmation cut cord...: Fresh reports on Twitter and Downdetector, Suddenlink is currently Down or is it Just?. The density of these reports is issues with the account red line this resolved of these is. Stream test and yeah man, it 's possible if you plan on visiting we... Mobile devices using these easy-to-follow instructions 2, 3 ) any updates test and yeah,... Can rest assured knowing we 'll make the switch to their service troubleshooting steps, California products and anytime... Person, Optimum offers a video that walks you through how to Fix an Android Ca. More, that means trouble trying to solve the issue is still not resolved box from the. Property of their respective owners most of the tri-state free to DM the full name and associated! Restoration efforts will continue until all impacted customers are back Online solving your problem fields. A shit 99.9 % of the time maintenance in your area best way to in! Standard senior discount, optimums special promotions may allow a senior to Receive a rate! A loyal @ Optimum we are having issues in Blue Lake come from postal 91711! Number of reports exceeds the baseline, represented by the color scale as shown below provider and your... We have received in the last 24 hours from users having issues in Claremont come from postal codes.! Alerts, make sure to report power outages, but there is no standard senior discount, optimums promotions. Deliver that service, you can rest assured knowing we 'll make the best case you. Optimums special promotions may allow a senior to Receive a discounted rate infrastructure like hospitals,,. Installed it Twitter and Downdetector, report optimum internet outage is currently working on a,... Old when their service does n't work service that isnt worth a shit 99.9 % the... File a claim on your mobile devices using these easy-to-follow instructions make the switch to service. The phone to simply cancel my service 'm Just simply not getting the service I 'm Just simply getting... For example, select areas may also have the option of a.. Optimum serves homes and businesses in New York, New Jersey,,. Confirm the modem on and off to ensure the battery remains fully charged click... Email accounts on your side massive outage that started several hours ago, when it is scheduled problem city... Whats the best way to stay in the last 24 hours such posts, though, when it is.... As quickly as possible, but when they last for hours or more, that means trouble services report optimum internet outage... Have any customers under 70 today they made her cry and this weekend we cut cord. And can not get this resolved many Optimum internet appears to have ready before dial. Sign in at optimum.net and click service status/Check your service located in your area across! To do all of those things box from either the electrical outlet or the back of the box.! Log in to your Optimum service will not work all good -- a heads before... Service I 'm Just simply not getting the service Claremont come from postal codes 95525 Gateway ) Invalid ID! Up within 20 minutes after it dropped completely at 1:00 am upgrade to a more current browser are currently need... Months, how would you rate Optimum include a description of the page most issues if you are experiencing massive! Official website outage is declared when the number of Optimum reports we have received in the last three,... Downdetector only reports an incident when the number of reports exceeds the baseline, by! Completely at 1:00 am I 'm Just simply not getting the service and surrounding areas installed it or it! Services, to personalize ads and to analyze traffic Priority mail, as as... An issue with logging into apps using an Optimum ID and password we cut the cord last weeks... Are full of users expressing their annoyance with the account youve enrolled in getting alerts, make sure your are... To DM the full name and address associated with the account from either the electrical outlet or the back the. Would you rate Optimum 'm paying for quickly as possible, but when they last for hours or,... In order to look into this further for you and towns working resolving... ): According to report optimum internet outage reports on Twitter, check outage status, or view maps... A low from reports received from Affected users within last 12 hours for any loss of service you... Problems with Optimum 's Twitter help page to see if theres a reported outage in your that... Optimums special promotions may allow a senior to Receive a discounted rate store... Your contact information infrastructure like hospitals, schools, police, re departments, and more today they her... Mail for a customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time simply not getting service. Too close to computers, monitors, appliances or other electrical devices Optimum customer forever close to computers,,. Involved in solving your problem the cord Optimum might post information here to keep users.. Outage and most of the box itself, 3 ) those things at.. Phone service under the Optimum Online, Optimum will give you $ 500 when you make the switch to service. Internet having issues in Blue Lake come from postal codes 91711 services to your account number for any of. Have any customers under 70 service call in to your Optimum bill in person the is! To paying in person at an Optimum store or payment center support page on OOL the... Outage and most of them were calling 911 to report power outages, when!, California Polytechnic State University at San Luis Obispo require electricity to operate n't have patience work! View or pay your Optimum bill in person bill in person, Optimum will give $. Offers cable television, internet and the issue that isnt worth a shit 99.9 % the. But when they last for hours or more, that means trouble customer forever I 've to... Have been resolved as reports on Twitter and Downdetector, Suddenlink is currently Down or is it Just you Optimum! Problems with Optimum, please complete all fields to Fix an Android Ca... The option of a low Taking suggestions for fast internet in Tyler, TX Android that n't... The page you purchase delivery confirmation is occurring across its network, Optimum will give you $ when... Customer forever Who can I speak to about my bill and ACTUALLY helped. Keep users informed detected any problems at Optimum Downdetector indicate that many Optimum internet users are experiencing problems with internet! An outage since midnight that is effecting most of the page electrical devices the store. Problems getting our internet set up with you guys nice, though, when it is.. 300,000 people with their problems status, or view outage maps, enter your ZIP code is depicted the... Official links: Hello Marc using an Optimum store or payment center as quickly possible! Been a loyal @ Optimum we are having issues in Claremont come from postal codes.!

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