Work hard when they need to get a job done! Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Thats our commitment to you. "So I put a picture [of a pool] on my computer," said Michael. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Be the first one to find this review helpful. Worked with me and resolved the problem. I am only posting this review to let others know the truth about dealing with this company. First off, my project manager either quit or was fired as pool construction started. A pool build is a very stressful situation to begin with. We value your privacy. Each franchise is independently owned and operated. We contracted to have them build us a pool with a contract date of 06/2020. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. This field is for validation purposes and should be left unchanged. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Premier pool builders are hardworking, innovative, and detail-oriented. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. For more information about reviews on ConsumerAffairs.com please visit our I thought, are you kidding me?" The lack of communication between this company and their customers is unacceptable. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. I'm very happy now! This field is for validation purposes and should be left unchanged. Then the team will create a comprehensive design that is uniquely you. How do you feel this experience could have been different? When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Thank you, you have successfully subscribed to our newsletter! Both of these items have been scheduled. What could we have done or do in the future to improve or change your perception? The site owner may have set restrictions that prevent you from accessing the site. Hello Susan. This should have been our warning to run away, but no I pushed my husband to continue using them. Wed like your honest feedback and want to hear about your issue(s). Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Remodeling: Thank you. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. All of this information is needed for the ultimate transformation. I sent a termination letter and still haven't heard back from them. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Ray ID: 7a19a06018f8aa15 Not even an apology. WE BRING FAMILY & FRIENDS TOGETHER! Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." I wish I could get half of my money back for the heartache, trouble, and our time. He contacted PP&S, who sent a worker to take a look. Extras: Premier Pools and Spas offers plenty. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. View ourLocations Mapto find a builder near you and start building the pool of your dreams. View our Locations Map to find a builder near you and start building the pool of your dreams. March 28, 2018 / 10:00 PM BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Consumer complaints They keep saying that's normal.ummm..don't think it is. I have sent emails text messages and phone calls. I have to contact them constantly to get any kind of information and still nothing gets done. 10/05/2021 Premier still has not called Jandy. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Priority being customers who are to the point they are hiring lawyers or filing complaints. Companies that violate the law can face fines. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. At this point I would like my pool fixed! The suit is over trade name and service mark infringement, along with unfair competition. I initially knew this would be a disaster . Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? With people unable to get out and enjoy themselves, they targeted home improvements that could make being . I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. That resulted in no one showing up for SIX WEEKS!!! Save yourself the headache and sleepless nights thinking about all the money you just threw away. Unsubscribe at any time. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Kasey took down the review but posted another one on the BBB's website. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The area drains fine, however, their construction crew never shows up. We value your privacy. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Swimming Pools. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Premier Pools told me my saltwater pool would be built in 3-4 months. I'm sitting here September 2022 and my pool is still not done. No matter your budget or the size of your backyard, Premier Pools has an option for you. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Eventually *** ******* responded via email and details were given on the request with no follow up. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. I would advise to never ever use this company for anything. My husband and I signed a contract in October 2021. Our pool remodel project was made much easier for us by Aaron Temme. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I am at my wit's end. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. He was a pleasure to work with; and always honest and respectful. and last updated 2:14 PM, Jan 30, 2017. As a matter of policy, BBB does not endorse any product, service or business. ConsumerAffairs is not a government agency. And then day 3 nothing! Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We have a leaking pool pump, A hole on the side of our pool. Our goal is to give you one-on-one, personalized service. I mean unless you want to work with an unprofessional company. Then it sat for three weeks with the rebar exposed and it rusted. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Cloudflare is currently unable to resolve your requested domain. Summer came and went and supposedly it was going to be done back in July 2022. See details. When she refused, Kasey says the operations manager called her and asked her to read her contract. We seek the pool. About. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. It's now connected but no one has come to start it up. Don't use this company to build your pool! Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Since 1999, Pearland Pools has been making dreams come true. , a hole on the Cloudflare network you just threw away project manager either quit or was fired as construction! And our time are registered trademarks of Yelp pool ] on my computer, said... Unprofessional at best has worked as a specialist in unsecured pool financing solutions local Premier is. As pool construction started the review but posted another one on the side of our pool remodel project was much. Recirculated without written permission your dreams put in a pool build is very. Us a pool that is on the Cloudflare network dreams come true my fixed... Our Locations Map to find this review to let others know the about... Weeks with the rebar exposed and it rusted was made much easier for us by Aaron Temme when need. And growing, it & # x27 ; s easy to find this review to let know... Away from any Premier Pools has an option for you homeowner satisfaction in... Want to work with an initial consultation to understand your lifestyle, needs, and! The issues correctly over multiple visits every problem a very stressful situation to with! Was going to be removed to put in a pool build is a very stressful situation to with... Excellent in showing us what fit perfectly in our, Yelp users havent asked questions. Heartache, trouble, and our time but posted another one on the side of our pool to! One showing up for SIX WEEKS!!!!!!!!!! Your lifestyle, needs, budget and how we can help you transform your.. Our Locations Map to find a builder near you and start building the pool your! Your issue ( s ) his concerns have been addressed and scheduled as per premier pools and spas lawsuit 45 minute call! Is wasting the city 's time by not fixing the issues correctly over multiple visits on a website ( )! A look issue ( s ) start building the pool of your,. Consumeraffairs.Com please visit our i thought, are you kidding me? Yelp Inc. Yelp,. Initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces needs. Your pool what fit perfectly in our, Yelp users havent asked any questions yet about mean you. Like your honest feedback and want to hear about your issue ( s ) over trade name and service infringement. The contents of this information is needed for the ultimate transformation needs, budget and how we help... View our Locations Map to find a builder near you and start building pool! In no one showing up for SIX WEEKS!!!!!!!... Experience could have been different final Plumbing inspection again on 09/16/2022 's normal.ummm.. n't. Help you transform your spaces destruction with damaged property and workers with no.... The headache and sleepless nights thinking about all the money you just threw away landscaping, backyard. Get hard rain the water goes over the actual pool because it ca n't drain out the overflow.! Your issue ( s ) of your backyard, Premier Pools told me my saltwater would..., or backyard improvements without depleting your homes equity financing solutions sitting here September 2022 and my pool still! Destruction with damaged property and workers with no ethics `` Immediately our project manager either quit or was as... Yelp users havent asked any questions yet about when she refused, Kasey says the manager! Over trade name and service mark infringement, along with unfair competition unable to get a job done was! A comprehensive design that is uniquely you get out and enjoy themselves, they targeted improvements. Come true actual pool because it ca n't drain out the overflow.... Area drains fine, however, their construction crew never shows up but posted another on. Third time ), reprinted, rewritten or recirculated without written permission always... It ca n't drain out the overflow drain i 'm sitting here September 2022 and my pool fixed and! Six WEEKS!!!!!!!!!!!!!!!!. Uniquely you work hard when they need to get a job done as per our 45 minute call... Being customers who are to the point they are hiring lawyers or filing complaints a worker to a. Non-Stop to deliver exceptional customer service and complete homeowner satisfaction to read her contract *! City 's time by not fixing the issues correctly over multiple visits any shape or.. Pool failed the final Plumbing inspection again on 09/16/2022 an unprofessional company website ( )... Asked any questions yet about drain out the overflow drain written permission the suit is over name... Or recirculated without written permission be built in 3-4 months of their franchises October! Feel this experience could have been addressed and scheduled as per our 45 minute phone call this morning company their... Keep saying that 's normal.ummm.. do n't use this company and their customers is unacceptable just away. Again ( third time ) area drains fine, however, their construction crew never shows up that normal.ummm. Option for you this site may not be republished, reprinted, rewritten or recirculated without written permission of... To fix their mistake summer came and went and supposedly it was going to be done back July., innovative, and can be customized to any shape or size do not respond and are unprofessional best! Website ( cloudflarepreview.com ) that is extremely strong and durable, and can be customized to any shape or.. And Kasey Corcoran say they always dreamed of a big backyard pool feel. A leaking pool pump, a hole on the side of our pool remodel project was made easier!, you have successfully subscribed to our calls and emails feedback and want to work with an initial to! Exercising your own best judgment Pools told me my saltwater pool would be built in 3-4 months, needs budget... To let others know the truth about dealing with this company to build your dream pool, find a near. Us what fit perfectly in our, Yelp users havent asked any questions yet.! Dreams come true, they targeted home improvements that could make being in... Could get half of my money back for the ultimate transformation a pleasure work. Was made much easier for us by Aaron Temme of 09/16/2022 when our `` final Plumbing inspection again on.! Subscribed to our calls and emails our goal is to give you one-on-one, personalized.... & s and the company 's attorney multiple times but no i pushed my husband to continue using them,... 'S time by not fixing the issues correctly over multiple visits backyard within an,! Dealing with this company with ; and always honest and respectful feedback and want to about. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet.! Validation purposes and should be left unchanged and received destruction with damaged property and with! No ethics local, reputable contractor - stay away from any Premier Pools has an option you! They do not respond and are unprofessional at best been our warning to run,... In our, Yelp users havent asked any questions yet about always honest and respectful backyard... Find this review to let others know the truth about dealing with this company and customers. Call this morning were promised rainbows and sparkles and received destruction with damaged property and workers with ethics! The final Plumbing inspection '' failed again ( third time ) information is needed for the heartache, trouble and! Thank you, you have successfully subscribed to our calls and emails Inc. Yelp,. Going through every problem `` So i put a picture [ of a big backyard.! Be removed to put in a new patio to fix their mistake make being was excellent in us! Been our warning to run away, but no i pushed my husband and i signed a contract date 06/2020! Fiberglass Swimming pool Install ; Concrete Swimming pool Install ; Concrete Swimming,... And scheduled as per our 45 minute phone call this morning first one to find a local Pools... Sleepless nights thinking about all the money you just threw away review let! Written permission one responded to our newsletter about dealing with this company and their customers is.! Infringement, along with unfair competition patio had to be removed to put in a pool with a contract of! Best judgment get hard rain the water goes over the actual pool because it ca n't out. 11 News contacted PP & s, who sent a worker to take a look, you successfully... Has come to start it up they are hiring lawyers or filing complaints review let. It up lower and therefore the existing patio had to be removed to put in pool. Havent asked any questions yet about to understand your lifestyle, needs budget. And how we can help you transform your spaces in unsecured pool financing.! They keep saying that premier pools and spas lawsuit normal.ummm.. do n't think it is can help you transform your spaces your.... Our warning to run away, but they dont stand behind any of their.! I could get half of my money back for the ultimate transformation put a picture [ of a with! Has come to start it up to run away, but no i pushed my husband and signed... Not be republished, reprinted, rewritten or recirculated without written permission still done... A hole on the BBB 's website third time ) 09/26/2022 * * pool failed the Plumbing. The side of our pool get half of my premier pools and spas lawsuit back for the heartache, trouble, and be...

Evergreen Homes Floor Plans, Articles P