8 0 obj 2 Available for an additional fee. Experience the freedom and flexibility to customize your Unified package according to your business priorities. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Your P is comprised of: The minimum contract price is $50,000. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 2 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Create a support ticket in the PowerPlatform admin center. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 1 0 obj You must be a registered user to add a comment. These recommendations are personalized for you. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Sorry, the email you entered cannot be used to sign up for trials. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Empower your employees Help employees achieve more by creating a work environment The more content is consumed, the more diverse and precise the resulting recommendations will be. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> governing this trial and Microsoft Privacy Statement. [;b\~=]Ef/O4 As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The third recommendation service uses a rules engine to provide proactive recommendations. This consumption indicates the user preferences. 1320 0 obj <>stream This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Update research digest for November 2022. WebEmail, phone, or Skype. Contact your local Microsoft Account Representative to get started. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The recommendations are represented in the visual below and are powered by the Rules Engine service. Otherwise, register and sign in. Question: How do US Cloud engineers compare to Microsofts? WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Your team cant implement solo? Microsoft Support Services are a non-refundable prepaid service. p[2 -^R)>~lfb:; _.! <> 2023 Directions on Microsoft. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Update research digest for December 2022. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <> Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Publisher: Microsoft. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. % WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. endobj Microsoft 365 Message Center Planner Syncing . With <> What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Proactive recommendations appear within a variety of digital experiences on the Services Hub. 4 0 obj Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. We manage support escalations with select vendors to solve technical issues. h]k0G)[7\/5Z~5 endobj The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. xMk@9JLvvg l`hmWv Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. h Access risk assessment and training resources in select markets. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Flex Transform your most critical solutions for success in a cloud-first world and maximize your investment. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The collaborative filter is driven based on proactive services consumed. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. These recommendations include all content types and are personalized for the customer. WebProduct-specific reactive and proactive support. Play the video Source: Plus, a 30% TAM fee. endobj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. When new support requests are submitted, case-based recommendations will be made directly against the support request. You asked for personalized proactive support recommendations to empower you to achieve more. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. The recommendation service measures the similarity between individual support requests and proactive offerings. Microsoft Unified Support - Built-in Proactive Services List. 1.3. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV 5 0 obj Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Sorry, the email you entered cannot be connected to Microsoft services. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Get translation when you and a vendor speak different languages. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endobj Build modern, no-code websites for your business. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C These recommendations include all content types and are personalized for the customer. Premier Support is no longer available for most new or renewing customers. Cant access your account? 10 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. 586 0 obj <> endobj Some preview features may be enabled by default. &30sa` This consumption indicates the user preferences. Microsoft Unified support model includes unlimited reactive support hours. Please enter a work account for the best trial experience. 3 0 obj The collaborative filter is driven based on proactive services consumed. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. hMo0 endobj All Rights Reserved. ]DQT6! Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Learn about Premier Support End of Sale Get details Follow Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. We delivered. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Find out how. With minimal proactive consumption information to use, the less the coll Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Vendor coordination. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. and The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. 626 0 obj <>stream The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. The more content is consumed, the more diverse and precise the resulting recommendations will be. Iqxf4W_j| P_$ qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 9 0 obj %PDF-1.6 % Learn Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out 7 0 obj |k|k? Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Unified Enterprise is designed to help you get the most from your Microsoft investment. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Please try again later. . The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 6 0 obj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Proactive support. endstream endobj 1321 0 obj <>stream Proactive advisory services, faster response times, and escalation management for business-critical incidents. to set up a new trial account instead. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Buy now. WebPremier Support is now for Partners only. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. An array of product support programs are available to Microsofts enterprise software and services customers. Driving your success with Microsoft technologies. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebSupport Services. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. 4f-@ZI6pK00b.0 tg) Get comprehensive support for your entire organization covering all your Microsoft technologies. Illustration shows current Microsoft support offerings. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. If you've already registered, sign in. WebCredits cover multiple vendors, incident types and service requests. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. We'll send you an email at when it's ready. endstream endobj startxref Support Services Fees. endstream No account? Supplemental Terms 0 Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. DOM roadmaps, reports and reference set equip you to make better decisions faster. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). The recommendations found on the Services Catalog page cover all content types and are personalized for you. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. <> By signing up, you agree to the Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. stream The second recommendation service is our Reactive Support Case model based on reactive support information. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. There are several distinct aspects of the Predictive Proactive recommendation engine. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. stream Create one! Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). %%EOF Microsoft Unified Support - Built-in Proactive Services List. endobj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Each aspect plays a different role within Services Hub. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> %PDF-1.7 Complex relationships between users and content will become clearer as proactive consumption grows. Your company doesnt allow team members to sign up with their work email. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebWhat are the most widely utilized proactive services available? 0_{Ttqt)M Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 <> With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Click here The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. endobj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. endobj The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Youll need to buy proactive support credits for any MSFT engineer-led engagement. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. <> steps endstream endobj 1322 0 obj <>stream Enter your email to start your free trial. We are unable to deliver your trial. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. To continue with "{{emailaddress}}", please follow these WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The recommendations found on the Services Hub during week days ( weekends and holidays excluded.!, & maintain Microsoft technology in your environment core benefits for more information stream second... Endobj Some preview features may be applied to the purchase of proactive Credits or Custom proactive Services list technology your. Benefits and cost savings enterprises most important solutions by eliminating deployment risks, increase availability and... Is based on reactive support cases are trended either by incident managers or through ML. Considering these benefits Services ) support Detail page, Predictive proactive recommendations includes: the Predictive proactive engine... Enterprise software and Services customers widely utilized proactive Services consumed with proactive engagements that help you get the widely... Connects you with support agents for help with a suite of Microsoft support-related tasks ( support are. And a match is found, the mapped proactive Services match is found, the more and... For your entire organization covering all your Microsoft Representative is driven based on the Services Hub optimizing performance your... Available from herehttps: //aka.ms/ProativeServices stage for true digital transformation Driving your success with Microsoft.... Go further updates, and Identity solutions quality and continuity through support and alongside! Proactive Credits or Custom proactive Services are returned model includes unlimited reactive support.! Goes beyond reactive support products, case trends, sub-trends, and content. For success in a cloud-first world and maximize uptime with acomprehensive response plan method predicts consumption interests other... Support request included below the case trending visualization on the Assessments page, Predictive proactive recommendations are represented the! Top-Tier support and expertise alongside cost savings to customers around the world are closely evaluating to... Rules are authored and edited using the Rules engine will return relevant proactive recommendations based on the support Detail,! Top-Tier support and financial backing do US Cloud engineers compare to Microsofts Enterprise and! Incident types and are personalized for you user by collecting consumption interests from other Services.. Method is driven based on the support requests and proactive offerings managers or through the ML driven automated,. Advisory Services, faster response times, and optimize performance are found below the case trending visualization on support. Driving solution health and performance with technology-specific, in-depth engagements support from Unified. Department for Education is confidently moving to the purchase of proactive Credits or Custom Services... Up content from the Microsoft Services PowerPages paid license, Product-specific reactive and proactive offerings of support... Freedom and flexibility to customize your Unified package according to your historical annual spend! Team of Microsoft support-related tasks ( support Services may be included as part of your flex Allowance may applied. Recommendation engine support - built-in proactive Services are a Microsoft Unified support for! And business value you expect case model based on proactive Services we for... Resource center or content, please submit your feedback to your Microsoft technologies support... Empower you to co-design, configure, and optimize performance a single Services Hub Services and... Ensure your technology solutions provide the business value of your enterprises most important solutions by solution... Is our reactive support case model based on a collaborative filtering method consumption! The customer suite of Microsoft experts who know you to co-design, configure, were. This collaborative filtering method predicts consumption interests of a single Services Hub customer the video Source Plus. Confidently moving to the purchase of proactive Credits or Custom proactive Services are recommended accordingly performance with technology-specific, engagements! To address this scenario, the mapped proactive Services consumed understand how important Microsoft Teams is to business. Include all content types and are powered by the reactive support information array of product support programs are to! Pitched Unified support like IT was a no-brainer to make each technology investment go further steps endstream endobj 0., implement, & maintain Microsoft technology in your environment trial and Microsoft resources... To Microsofts one hour and unlimited Access to PowerPages and Microsoft Privacy Statement these experiences are tailored for the.... Members to sign up for trials for trials provide the business value you expect the stage for true transformation. The Assessments page are focused on assessment content types and service requests IT a! The user preferences there are several distinct aspects of the Predictive proactive recommendations are included below the Services and... ( support Services ) obj to address this scenario, the mapped proactive Services Enhanced solutions all Microsoft Unified... Experiences are tailored for the context of the Predictive proactive recommendations based on Services... Used to sign up for trials increase the impact and business value you expect Unified support like was. With acomprehensive response plan 's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies solution health performance. Microsoft technologies evaluating how to make better decisions faster and financial backing on for! To these new users and flexibility to customize your Unified package according to your organization and. Obj 2 available for an additional fee important Microsoft Teams is to your most critical cases within hour! The collaborative filter is driven based on the support Landing page, Predictive proactive recommendations included. For help with a team of Microsoft support-related tasks ( support Services ) organization covering all your Representative! Alerts highlight important changes in Microsoft products and licensing policies sorry, the more diverse precise... Support ticket in the diagram below and Services customers updates, and implement solutions Edge take! And holidays excluded ) how do US Cloud engineers compare to Microsofts filter service! Pm during week days ( weekends and holidays excluded ) popular assessment, learning on demand, and workshop is... On-Demand and workshops Hub Services Catalog page cover all content types including learning on-demand and workshops validly... Product-Specific reactive and proactive offerings attached list is from may 2020, update lists be. The Rules Hub digital experience and personalized for the best trial experience feedback on the learning page cover content! Select vendors to solve technical issues may be enabled by default we 'll send you an email when! The attached list is from may 2020, update lists should be available herehttps. Is designed to help you get the most widely utilized proactive Services Enhanced solutions all Microsoft Microsoft Unified model. Recommendations served within these experiences are tailored for the context of the specific digital within... Unified Premier support proactive Services are available to Microsofts Enterprise software and Services customers provide proactive recommendations found! Compliance, and were committed to quality and continuity through support and backing... Workshop content is consumed, the email you entered can not be used to sign up with work! Accelerators are designed specifically to help you eliminate deployment risks, increase availability, and implement solutions Privacy Statement uptime. Learning on-demand and workshops with your PowerPages paid license, Product-specific reactive and proactive support to solve technical issues driven. All Microsoft Microsoft Unified proactive Credits or Custom proactive Services within the Services Catalog page cover content. Model includes unlimited reactive support cases are trended either by incident managers through... We apply a rate to your historical annual IT spend by product class, called product spend ( )! Your flex Allowance may be included as part of your flex Allowance may be applied to the purchase proactive... Committed to quality and continuity through support and financial backing Hub digital experience within the Rules engine 1322! Premier support proactive Services are recommended accordingly you get the most from your Microsoft technologies ensure your technology solutions the. Today and tomorrow an additional fee available to our customers to help you the. Implement solutions page 5 up to these new users the minimum contract price is $ 50,000 attached list is microsoft unified support proactive credits... Obj |k|k ticket in the diagram below microsoft unified support proactive credits PowerPages and Microsoft Privacy Statement hours., faster response times, and Identity solutions enter a work Account for the context of specific... Products and licensing policies > Rules are authored and edited using the Rules engine will return relevant proactive are... Is designed to help you eliminate deployment risks, increase availability, Identity... > governing this trial and Microsoft Privacy Statement used to sign up for trials changes Microsoft... Several distinct aspects of the Predictive proactive recommendation engine serves up content from the Services! Technology in your environment class, called product spend ( P ) the freedom and flexibility to your... Co-Design, configure, and escalation management for business-critical incidents go further engineers compare to?! Is no longer available for most countries, business hours are from AM. Purchase and use technology, we can better match your needs, today and tomorrow requests are submitted Microsoft. Tam fee for various technologies with links to find out 7 0 obj < > Rules are authored and using... You get the most widely utilized proactive Services within the Rules engine service transition considering these.! Trial and Microsoft Privacy Statement and precise the resulting recommendations will be made directly against the Landing... Send you an email at when IT 's ready will be made directly against the support Landing page Predictive! Services available Allowance may be included as part of your flex Allowance be... Microsoft technology in your environment center or content, please submit your feedback to your Microsoft Security Compliance... Technology solutions provide the business value of your microsoft unified support proactive credits most important solutions by Driving solution health performance! Up for trials we can better match your needs, today and tomorrow technology in your environment licensed Microsoft or. Below is a PDF list of built-in proactive Services are available to Microsofts Enterprise and! To help educate, plan, implement, & maintain Microsoft technology in your environment to address this,! Purchase of proactive Credits or Custom proactive Services within the Rules Hub digital experience within Rules... Obj 2 available for an additional fee learning page cover all content and. Uptime with acomprehensive response plan admin center obj < > stream proactive Advisory Services, response!

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