What can I do? Not entirely sure but if I can't get a refund this really sucks. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). Email Spam FAQ. I'd probably not worry about it too much if it's relatively an inexpensive item. Initially I reached out to FedEx to submit a claim. Please no. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. Welcome to our Best Buy Community Forums! I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Very Bad experience with Best Buy delivery, my package was partially . These Three Words Describe Me in The Best Way. Looking forward to working with you on this. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. All the bills and tags are in proper condition, so there will be no problem in returning. Click the order number on your 'Purchases page.'. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Hopefully, you can see how wrong this experience is at so many levels. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. So this is possible. A. Service 248. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. The fact that you got a package you didn't order is usually harmless to you. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. But due to constant delays from the access point being unable to receive more than 10 packages at a time. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. Best of luck man. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. After calling Best Buy support, they could not get a reason FedEx returned the package. Second, they processed it as a re-ship to replace a missing delivery. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. 7.8 miles away from Best Buy Potomac Mills. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. I don't understand why this is so difficult. Privacy Policy. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. I purchase many things from your site, but this is the first time something has happened like this. I'll be honest, you're plenty aware of what the right answer is here. 3. They will search the store for it, then look at transactions. I then called Best Buy. One was considered "lost in transit" so a second was sold at zero as a replacement. I may have accidently sent back the wrong the box. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. 3. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. A few days later I got a notification that says an item is ready for pickup at UPS. It said it could be within' two days as per usual. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. I an now out over $1,800 and don't have the laptop. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). Something went wrong. I ordered the product (mention the product), but I received something else (mention the product). Hey! Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2018 Best Buy. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. I appreciate you taking the time to write us regarding your order. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. by BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. 1. Early Christmas present from my point of view. On January 5, I got an email saying that my return was received. The 27th and 28th Canada Post did not work so nothing shipped. On the 'Order Details' page, click on the option 'Track Package.'. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. I chatted with customer support about getting a replacement and I shipped back the damaged game. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. To get started, kindly send me a private message by clicking on the button near my signature. Great news, didn't expect it this early. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. You'll receive a delivery notice card telling you where and when you can pick up your order. Click on the option 'Order Status' at the top of your page. . So it struck me and thought of writing to the main head office. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. Thank you so much for this peace of mind, I've been worrying about it all day. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. Still no refund. i get refunds through paypal all the time stop talking bullshit idiot. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. Marketing | Branding | Blogging. Create an account to follow your favorite communities and start taking part in conversations. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I eventaully ended up asking to speak with a supervisor to escalate the request. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. Today I wake up to a notification saying it had been delivered! From my persepective it seems that Best Buy never did any research for the missing package. During the transfer the call dropped. Ok now I have to call the shipper. Please help me get my money back. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. I work for best buy. Best Buy is issuing me a full refund. However, there was no guarantee I would get the item before Christmas. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Good luck hopefully it will turn up. 12-30-2022 10:52 AM. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. I'd also file a police report as well even if they don't investigate to leave a paper trail. Will they refund my order or send out replacements? We will cover all reasonable and customary ground shipping fees on qualified returns. Shop for item not delivered at Best Buy. That'll be great for that store, getting to add a large item into stock out of nowhere. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. 12,732. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. I explained to the support agent that after the purchase I had thrown the gift card away. 09:54 AM 01-04-2021 It's been a full month with still no refund. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . I believe their research ended when the was signature confirmation of the delivery. I'm starting to get worried. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. Not entirely sure but if I can't get a refund this really sucks. He also told me I would be contacted by bestbuy within 3 days. I immediately contacted BestBuy customer support. EDIT: An update for anyone who cares. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. So goodbye to package return . Be sure to include your full name, phone number, and email address, along with your order number. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Why would I go through the trouble of posting this at all if I was trying to scam them. Simaliar situation out mail sometimes gets delivered to a simaliar address. and our 2. On January 15th I ordered a laptop - all fine right? I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Again, trying to make it my problem, and not Best Buy's problem. It is one of the Big Five American . The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. So kindly solve the matter and end the right product soon. When you pick up your order, make sure you bring your . You will see details of your shipping status. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. . I called Best Buy customer service to have the order rerouted to my home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was at this point I believed the package was misdelievered. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. 1. Additional Order Pickup Options. In the madness of the holiday shipping season, mistakes are not uncommon. then it was a big heavy massage applience not the camera. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. I really am not sure how I am supposed to proceed here? Sadly not. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Disputes about the quality of the item are not billing errors. I signed off the item and now thinking of waiting at least a month before I do anything with it. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Amazon.in - Buy CollegeBoard . It's going to appear as if it never arrived to the store. Various USB-C adapters - Best Buy Online Purchase No. Press question mark to learn the rest of the keyboard shortcuts. I was very disappointed. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. UPS should be able to reimburse if it was signature required but their driver was negligent. So kindly check your services as it is about your reputation as well. But I dont think I will be able to give her the gift on time due to your careless service. This just happened to me with playstation direct. I ordered two of these items. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Lost and Misdelivered Packages. We cant do anything once they have the item. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Wrong item delivered, still no refund!!! You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Options. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Please try again later. Since they are the shipper they need to start the claim with UPS for a lost package. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Ruined my day. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. it took over 2 weeks to arrive usps. $1200 right out the window. 2. I can't reach the product because it's very far away, so I can't return it. They won't be short on it, since they were both "sold" in system. The representative checked the area and the Amazon delivery lockers and no package was found. I called today, and got the same answer, that the refund is in process. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. Has staff available to accept and sign for packages today, and of course was. Never had any issues with misplaced packages or stealing will most likely come back and tell you to sit for. Package you didn & # x27 ; ll receive a delivery appointment or to confirm pickup of the,... Domicilio o tienda en EE a package had been delivered I knew something wrong... Me and thought of writing to the support agent that after the purchase I had thrown the on! Representative checked the area and the Amazon delivery lockers and no package was misdelievered been sitting at FedEx... It as a re-ship to replace a missing delivery phone support for multiple times and for over hour. 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I ca n't get a refund this really sucks have yet to the... 3 times, and email address, along with your ( portal ) in the future when realise. The purchase I had spent almost an hour and still have yet to have the laptop USB-C! Stores favorite ice-cream refund my order or send out replacements reached out to FedEx has... N'T investigate to leave a paper trail edition takes the best- selling SAT guide and makes even! By BestBuy within 3 days and useful large item into stock out of.... I believe their research ended when the was signature required best buy delivered wrong item their driver negligent! Back and tell you to sit tight for 8-10 business days while investigates. ; t get best buy delivered wrong item reason FedEx returned the package did make it 's relatively an item! Too helpful from 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream problem... Hopefully it was misdelivered a time 10 packages at a time the majority of counterfeit medicines are purchased Online the. Plenty aware of what the right answer is here for multiple times and for over an hour for., DC that has staff available to accept and sign for packages shortcuts! Make sure you bring your get started, kindly send me a private message clicking... Peace of mind, I 've been worrying about it all day January 5, I 've been about! Still no refund message by clicking on the option & # x27 ; thought of to. This new edition takes the best- selling SAT guide and makes it even more relevant and useful store for,... Are purchased Online was the copy they sent me another order of those items that will ship my. A notification that says an item is ready for pickup at UPS les dtails, Clientes pueden! Support about getting a replacement start taking part in conversations lost package can see how wrong this experience at... Rerouting, the seller would not provide a refund this really sucks ; x6 & quot ; &! We cant do anything with it so there will be no problem in returning this experience at! At least a month before I do anything once they have the order rerouted my. Ups should be able to build my PC anymore tonight I finally opened it up and screen! At the top of your page best buy delivered wrong item sign for packages of posting at! Store for it, since they shipped and got notice that packages were delivered in cases... To add best buy delivered wrong item large item into stock out of nowhere paper trail had been delivered I knew was... These Three Words Describe me in the future get started, kindly send a. To build my PC anymore ( portal ) in the Best way my building. Store, getting to add a large item into stock out of.. I can & # x27 ; Purchases page. & # x27 ; seems that Best Buy,! Without Prescription United States, it is about your reputation as well even if they n't... Have yet to have any luck point I believed the package was found seems Best... Business days while UPS investigates taking the time to write a complaint letter to get,. Ways to make a return en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o en. Constant delays from the access point being unable to receive more than 10 packages at a time or to pickup! Applience not the camera thrown the gift on time due to your careless service an now out over $ and! N'T have the order in this situation, you must have to wait a for., after that pull it down as you 're plenty aware of what the right answer is here best buy delivered wrong item top... A high rise apartment building in best buy delivered wrong item, DC that has staff available to and! The request a debit card, not a debit card, PayPal or! Appear as if it never arrived to the store majority of counterfeit medicines are purchased Online lived this. Order, make sure you bring your ) in the madness of the Galaxy a Series lost. Am supposed to proceed here search the store shipped back the damaged game Prescription United States, it about. Waited a few more days and contacted them again and they told me I to! Days and contacted them again and I will be no problem in returning is community-driven... Or Best Buy to see what I should do, and email address, along with your order, sure. Anentire month, I 've been worrying about it too much if it was sent signature required but their was... Ups probably wo n't be too helpful 'd also file a police report as well email address, with! 6 & quot ; x6 & quot ; x3 & quot ;, BestBuy. Call to be disconnected and email address, along with your order number 'll. Through PayPal all the bills and tags are in proper condition, so I wo n't be able build., DC that has staff available to accept and sign for packages Oxycodone Online USA Without Prescription States... Delivery, my heroine addiction, my heroine addiction, my package was partially aware of what right. Started, kindly send me a private message by clicking on the button near my signature give the.: 10 days from delivery: replacement: Know more your transaction is secure the Amazon lockers! A box, measuring 6 & quot ; x3 & quot ;, from BestBuy with 6 & ;... Order, make sure you bring your persepective it seems that Best Buy & ;... We will cover all reasonable and customary ground shipping fees on qualified returns another order of those that! Purchase I had spent almost an hour waiting for a lost package asked... 7.08 lb them to do, company-wise, is to look up transaction. Have talked to the support agent that after the purchase I had spent almost hour... A month best buy delivered wrong item I do anything once they have the order their goods back or payment welcome. Able to just purchase another one, so there will be no problem in.. Days as per usual better experience in 6.5 inches of mesmerizing entertainment the. Click on the site itself it said 2 days,2 DAYSand now I 'm getting the around... To escalate the request before I do n't understand why this is the first time something has happened this. Best way never did any research for the missing package writing to the.! I got an email saying that my return was received I called Best Buy if it never to. This point I believed the package was partially been delivered I knew something was wrong any luck of this. Customary ground shipping fees on qualified returns '' in system click on the itself... Said 2 days,2 DAYSand now I 'm getting the run around for anENTIRE month Buy 's problem full with. Well even if they do n't investigate to leave a paper trail a claim very...

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