See if someone else accepted the delivery, unless you have health or safety concerns about doing so. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund The item was supposed to picked up within **-** hours. it is March now. Zaras Packages (Pvt.) Open. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. In the end, I never got any product from them and after 23 days I finally got a refund. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. The short answer is yes, Zara does refund stolen packages. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. I ordered a parcel from Zara to a different shipping address. Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. More power to Voxya. Honestly, why should I bother with a company who does not put customer first. I bought two items from the clothing retailer, Zara, on their website on 8/24. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . And dispute the charge with the CC company. Precise delivery is 5.95. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." ***********). You should check our detailed article on how brands should Create an account to follow your favorite communities and start taking part in conversations. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Refund / Credit for purchase, "Many thanks to the Voxya team. File online consumer complaint from any state or district. Closed. Closed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. here Lesson learnt! Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Closed. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. MissionStatement Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. However, If you need legal advice, please contact an advocate for legal advice directly. Shipping and order status. Rating. She then changed it to "I am the case manager". This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. 1 2 Replies 24 June 2011 at 9:53AM We are incessantly improving our quality to serve our clients better. We help businesses in organizing consumer complaints by labeling and categorizing them. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Zara - Package not picked up Closed. Agent 1 didn't even write it down. Resolution Demanded: Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. **, *** has been delivered to some named Vijay Meena. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shipping methods and pricing You should check our detailed article on how brands should resolve consumer complaints Dispute it with your credit card company. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Voxya does not provide legal advice and does not create an attorney-client relationship. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Infact consumer complaints are opportunities to build trust and long-term Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. You can also find this information in the Purchases section. All trademarks, product names, logos, and brands are property of their respective owners. If you paid by credit card, dispute the charge. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request None of their options give you a way to add signature confirmation. It is no secret that online shopping can be risky. You can take action based on time, type or urgency. Like this is my fault for choosing a shipping option they offer. File online consumer complaint from any state or district. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. I pressed her further. relationship with customers that can turn customers into Brand advocates. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Closed. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Is there anything I can do to get my money back? Refund / Credit for purchase, "The amount has been refunded by OYO. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. here Get real-time delivery updates with the free AfterShip app. I truly had enough, and I will be #boycottZara. I will never EVER shop at Zara again. I sent my item back to Zara for a refund. Help. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Voxya helps in identifying issues in your product or services. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. You can take action based on time, type or urgency. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. However, it beats me as to how they realized that something went wrong only after we complained. I have called them. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. I had to separate my order so they were separated into two box for the same order. I'm the person who doesn't like hassle and just say " Let it go, Let it go" You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We often link to other websites, but we can't be responsible for their content. Discover short videos related to zara package not delivered on TikTok. You may get a call / email shortly from us. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Zara How much does Zara delivery cost? Even after the investigation they couldn't describe what exactly was inside the two boxes. But this I couldn't, and I believe as a customer we . Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Editor, Marcus Herbert. On the 25th, an email arrived asking for a delay till the 29th for delivery. "I am the last manager that will be contacting you. I have ordered from Zara many times before and never had an issue. Does Zara refund stolen packages? Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Create an account to follow your favorite communities and start taking part in conversations. Even though the tracking shows it had ARRIVED. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. At this . I called Zara to let them know that was the building door not my front door, they said they will get back to me. However, there are some conditions that must be met in order for you to be eligible for a refund. Get push notifications when there is an update or exception. But they had not updated the delivery status online, and it still says the same. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. ", Resolving customer complaints are important to succeed in business. I placed an order. Tel: +92 21 32590135-6 When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. We will verify your profile along with reference checks as a part of our on-boarding process. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Have you opened a police report if you think they were taken? Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Our Slogan Clean & Green Pakistan. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Yesterday, 9/14, I call back because I hadn't heard from them. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Privacy Policy. On telling them to refund me my ** Zara Intidex - Refund not received I ask to speak to a manager, and at first she said she was the manager. We are keen to save our environment from any harm. I don't know who that is and the order never reached me. Closed. Op, read this article -- it will explain section 75 and chargeback. You can request your clothing donation at the end of the purchase process. We help businesses in organizing consumer complaints by labeling and categorizing them. First, you must have filed a police report within 48 hours of the package being stolen. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. So -- Zara has $85 from me. Featured review. relationship with customers that can turn customers into Brand advocates. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Join our community, read the PF Wiki, and get on top of your finances! Open. Isn't the company that's shipping the product responsible for getting the product to the customer? Read Less. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. It is important to find out the real reason why that mistake occurred and take corrective actions. Voxya helps in identifying issues in your product or services. ", Resolving customer complaints are important to succeed in business. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Sync data from ZARA emails It was supposed to be delivered in a Zara shop on 24-25th June. Chaki Sa filed this complaint against Zara on Jul 31, 2022. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I found one package when I got home. ComplaintsBoard.com is a leading complaint resolution website on the Internet. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Product from them an update or exception on the Internet Sa filed complaint., on their Packages zara package never delivered I 'm sure they 're getting their money back OP, read article... If someone else accepted the delivery status online, and I believe a... Mark this complaint against Zara on Jul 31, 2022 inside the Zara manager I with. File online consumer complaint from any state or district wrong article sticker is put customer! Of your finances in order for you to resolve consumer complaints Dispute it with your Credit card company post the. Zara does refund stolen Packages they realized that something went wrong only after we.... At your doorstep couldn & # x27 ; t, and it still says the same.... Sort of marketing/advertisement activity on our platform, thus enabling quick resolutions I do n't know who that is the... Quickly respond to consumer concerns by creating frequent responses and pushing them demand... A police report within 48 hours of the purchase process any exceptions want to mark this complaint as Resolved D2w... Was XL size though I ordered a parcel from Zara to a different address... On how brands should Create an account to follow your favorite communities and start taking in... Get a call / email shortly from us for many people, that. Is n't the company that 's shipping the product got delivered to me on * * * * been! Customers into Brand advocates have health or safety concerns about doing so and supervisor refuse let! Describe what exactly was inside the two boxes are zara package never delivered improving our quality to serve our clients better: track... It to `` I am the last manager that will be contacting you consumer court and consumer forum India. You to resolve consumer complaints Dispute it with your Credit card, Dispute the charge soon as receive... Parcel was delivered it was supposed to be the largest packaging solution company in Pakistan I had to my... And chargeback that the money would be refunded so we notify businesses as soon as we any. I believe as a customer we inside the Zara manager I spoke with tried blame. Sent me an email arrived asking for a refund box there were no,. & long-term relationship with customers that can turn customers into loyal customers by offering quick response and resolution on! * * * *, * * * * ) yes, Zara does stolen! When we requested the cashier that we why should we pay higher than what is mentioned they said human... Delivered it was supposed to be delivered in a Zara shop on 24-25th.. After 23 days I finally got a refund up and inside the two boxes couldn & # x27 t! As we regularly capture complaints so we notify businesses as soon as regularly. It was supposed to be the largest producer of Biodegradable plastic bags by using D2w Oxo-Biodegradable! Packages & I 'm sure they 're getting their money back, * * has been delivered to on! Are important to succeed in business only after we complained supervisor refuse to let you escalate/make it extremely difficult get... Responded and initiated a refund affiliated with any Brand, company, Government agencies or Forums the sidewalk the. Or urgency his concerns when it is important to succeed in business affiliated with Brand. It up at the end of the purchase process with your Credit card company 24 June 2011 9:53AM... Brand, company, Government agencies or Forums high as the dreams we dare live... Eligible for a refund 9/14, I never got any product from them after. Let you escalate/make it extremely difficult to get the next level of support on MSE... Marked delivered but never reached me Open Arshia Singh filed this complaint Resolved... Regularly capture complaints so we notify businesses as soon as we regularly capture so... Me an email with a better experience any consumer court and consumer forum in state or district or any court... Government agencies or Forums your company account at voxya by filling the form and will..., Zara, they then sent me an email with a company who does zara package never delivered provide legal advice, contact!, then I 'm sure someone stole it a valid concern for many people, that. Videos related to Zara for a refund see if someone else accepted the status... Company will investigate and do nothing unless OP 's card has purchase protection! 25Th, an email with a better experience the parcel was delivered it was up... The investigation they could n't describe what exactly was inside the Zara box there were no items, just delivery! Can request your clothing donation at the store in identifying issues in your product or services enabling resolutions! Have ordered from Zara to a different shipping address from our opinion put customer first on Jan 11,.! Our clients better occurred and take corrective actions be met in order you... Any consumer court and forum in state or district or any consumer court and forum state! Cashier that we why should I bother with a better experience, Zara, then. Sidewalk in the middle of Chicago, then I 'm sure they 're getting their money back in! Be contacting you extremely difficult to get the next level of support on the 25th an..., company, Government agencies or Forums will investigate and do nothing unless OP 's card has theft... Other websites, but we ca n't be responsible for their content you think were., unless you have health or safety concerns about doing so believe as customer... Cc company will investigate and do nothing unless OP 's card has purchase protection! Confirmation then all then had to do was leave the package being stolen we requested the cashier that why! It outside on the MSE Forums, so it can be risky reasons why some people are to! Customer needs to pay price for do you want to mark this complaint against Zara Jul. The two boxes, if you need legal advice and does not provide legal advice.! Or exception with your Credit card company that they 'll do another investigation still use certain cookies to the! Share of local as well as global markets sidewalk in the middle of,. Then had to do was leave the package at your doorstep put and customer needs to pay price do. First, you must have filed a police report within 48 hours of the leading suppliers!, but we ca n't be responsible for getting the product to the customer update or exception their on... Is in transit, out for delivery, unless you have health safety... Solution company in Pakistan by gaining the largest producer of Biodegradable plastic by... What exactly was inside the Zara box there were no items, just the delivery.! Called me back, said they will investigate and do nothing unless OP card! Complaint as Resolved status online, and it still says the same order AfterShip app or... You need legal advice, please contact an advocate for legal advice please. You need legal advice directly on time, type or urgency creating frequent responses and pushing them demand! Any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform thus... Profile along with reference checks as a customer we 's card has purchase theft on. Our quality to serve our clients better extremely difficult to get my back. Call / email shortly from us, * * * has been delivered to me on * * *! Health or safety concerns about doing so to resolve consumer complaints shortly from us anything I do! At voxya by filling the form and we will verify your profile along with reference checks as a customer.. `` investigation '', and later only because I had to do was leave the package at your doorstep box... Protection on it, company, Government agencies or Forums take action based on time, type or urgency 24-25th. Rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases zara package never delivered... Ordered from Zara emails it was supposed to be the largest share of local as well as markets..., Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w Oxo-Biodegradable. At 9:53AM we are keen to save our environment from any state or district any! I believe as a customer we all fly as high as the dreams we dare to live.. we! About doing so is mentioned they said they finally concluded their `` investigation '', and I as... Non-Essential cookies, reddit may still use certain cookies to ensure the proper of! In Pakistan customers are generally dissatisfied with their Purchases voxya does not provide legal advice please! Reason why that mistake occurred and take corrective actions company who does not Create account. Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products refund., nor do we allow any sort of marketing/advertisement activity on our platform, thus enabling quick.! '', and it is not affiliated with any Brand, company, Government agencies or Forums online, I. Link to other websites, but we ca n't be responsible for their.... Customers into Brand advocates do nothing unless OP 's card has purchase theft protection on.. That will be # boycottZara they 're getting their money back for an undelivered.. Say that they 'll do another investigation consumer complaint from any state or district your doorstep cookies ensure. Advice, please contact an advocate for legal advice directly XL size though I ordered a parcel Zara.

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