Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. I can't get far enough into the set-up process to be able to toggle the IPv6 settings. About Nest Wifi and WAN types, including PPPoE: Above information says that VLAN tags and PPPoE by themselves should work. Coverage, WiFi Router/Extender Replacement, Gigabit Ports, Seamless Roaming, Parental Controls, Works with Alexa(Deco M4 3-Pack) at Amazon. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. Checking internet connection - Checking with your ISP. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. Tap the + symbol in the app's upper left corner. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. I thought the nest router was fried, but long story short it was a DNS conflict. Some say the problem happens up to several times daily, which is obviously quite frustrating. Nest Wifi point also works as a Google Assistant speaker. What I attributed to poor service from my local ISP (Spectrum) and/or a faulty modem, turned out to be this same problem. If setup still isn't working, try to factory reset your router or point, or you can contact support. Connect the Ethernet cable to your Nest Wifi router's WAN port, Plug your Nest Wifi router into a wall outlet. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Your points are all plugged in and connected to the same Wi-Fi network. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. After turning off the Wi-Fi on my laptop the problem went away. To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. It's as if the occasionally the connection is lost for a few seconds. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Weve reached out to Google again on this issue, but the company wasnt immediately available for comment. Uninstall, then reinstall the Google Home app. Get an answer from an expert on the Google Home Help Forum. This will take you to the Xfinity Gateway screen. Contact Google Nest support. If yes, how is it?Best,Mel, Still no go unfortunately. Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. Allow the power to stay disconnected from both for 5 minutes. Learn where to place your Wifi devices. If you use Wi-Fi extenders, disable them while you pair your Connect. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Topology of Thread network. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. Source. Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. 06:02 AM But I wanted to check here in case anyone has encountered this and managed to fix this. In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. Add 9to5Google to your Google News feed. Create an account to follow your favorite communities and start taking part in conversations. Users say that their Google Home app throws a Problem connecting to cloud. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Hold your phone about 5 in (12 cm) away to scan. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. If you have more than one Nest product and theyre all offline, restart your router. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Hi, everyone. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. * Ensure youre not using a Google Suite email address to configure Google Home Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. I've added a screnshot of a continuous ping to 8.8.8.8 showing what happens. Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. Examples of data managed by those controls are given below. I don't own an Android device unfortunately. Dont use a Google Suite email address to set up Google Home. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Note: Per Google's Location Service Access Point opt-out option, data from network names ending in "_nomap" will not be collected. Youll need to troubleshoot in person to get it back online. Use Google Wifi and Nest Wifi in the same network It works, I've done it. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. If you can connect to the internet with another Wi-Fi device, the problem is not with your provider. Though I'm now completely locked out of Google Home on two accounts. Hey folks,@olavrb, appreciate your helpful responses. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Disconnect the power adapter from the modem. Personally speaking, Ive encountered this exact issue without realizing it. Factory reset your router or point. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. If it is not currently online, it will factory reset the next time it goes online. According to this info, you might need a managed/ smart switch between the iiiNet equipment and Nest Wifi to untag the VLAN: Last URL from your ISP specifically says Google Nest Wifi isn't supported. To do this, I would recommend doing a power cycle on your network. But maybe not when combined? Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. If triggered via the app, it will also remove the device from your Google Account. Is there something I need to do before I restart the process? [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. 07:00 pm (IST): The recent outage with Google Nest appears to have been resolved as we havent come across any fresh reports on Downdetector. If your Nest product is offline in the app for an extended period of time, it's unable to reconnect to your home Wi-Fi network. Call your Internet Service Provider (ISP) Step 5. Unless otherwise specified here, "Nest Wifi devices" includes Nest Wifi Pro. Tri-band routers with Wi-Fi 6 support 2.4 GHz, 5 GHz Lo and 5 GHz Hi frequency bands, while tri-band routers with Wi-Fi 6E support 2.4 GHz, 5 GHz and 6 GHz frequency bands. Give your Wi-Fi network a name and secure password. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. You do need to have your smartphone close to the Nest Wifi. Set primary to be 8.8.8.8, secondary to be 8.8.4.4. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Problem connecting to cloud issue setting up Nest Wifi Router. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. Hi, HAvritt81. The light will flash yellow, then turn solid yellow. 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