We have called numerous times regarding the delivery of propane. Submit a complaint and get your issue resolved. Brilynn.Johnson@amerigas.com (916) 216-7715. $240.23 All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. This will surely increase the credibility of your complaint. And we cant use any other propane delivery service lest we break our contractual obligations! We called when it was at 4%. Finance, Treasury, and I was advised I'd receive a refund within 10 business days. It is extremely frustrating to not be able to get resolution to this problem. Subject. I do not understand how a co. Like this stays in business. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. I need by money returned to me expeditiously. This will surely increase the credibility of your complaint. Is AmeriGas Partners a good dividend stock? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. UGI also owns AvantiGas, Antargaz and Flaga in Europe. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. I ordered propane on February 1, 2023. It is amazing how incompetent this company is at doing nothing! Maybe one could return my call the next day, I was told. Location 0 0 An unauthorized delivery of propane when the price of propane was at the highest it has ever been. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. Desired outcome: I have explained our temperatures dip into the twenties and we have no heat. Investor Relationsoatess@ugicorp.com They never showed up. You can find contact details for AmeriGas Propane above. free lookups / month. I can't cook without propane, nor can I heat my trailer. Desired outcome: Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. All fields are required. Share your photos and videos with others to prove the truth of your words. All I get is a bunch of crap and excuses! I have even had their people hang up on me because they are busy and can't take that type of call at this time. Thank-You. I have also explained we are two senior citizens. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. I never paid rent before Ive been. 2023 AmeriGas Propane, Inc. All Rights Reserved. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. Amerigas filled our residential propane tank on 7/30/22. was resolved on Dec 21, 2022. Amerigas contract changed without notification - tank rental fees. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for AmeriGas. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. I liked Admiral propane before Amerigas bought them out. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. $240.23. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. No response from the company. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. 2,076 complaints closed in last 12 months. Brilynn Johnson Director of Industry & Customer Relations. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. I have been a long time customer of your company. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! I always prepay my gas for the winter. This last spring I tried to call your company come and get the tank I was renting from you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Now, I am down below 15%. Executive Assistant I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . Is this your company? This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. Back to getting daily calls from a company I have no account with. {{ userNotificationState.getAlertCount('bell') }}. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. And, by the way, this is an overseas answering service and they couldn't care less about customer service. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. The cost was $459.64. We are without heat, cooking ability, and hot water. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. Customer Relations, Brilynn.Johnson@amerigas.com I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. Please log in again. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. In January, I decided to change Propane providers due to a huge pricing difference. This comment was posted by a verified customer. No people seem to be available. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Sincerely yours. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! I paid the amount billed. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. I would NEVER do business with this company! The latest review Propane delivery was posted on Feb 28, 2023. What happens when you have 2 vision plans? After trying. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. 1. New Customers: (610) 992-3202, Joe Swope Contact us about UGI Corporation or our businesses today. Business Started Locally: I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Alexandra Spooner . BBB Business Profiles may not be reproduced for sales or promotional purposes. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . 48 hours? The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. Compare pay for popular roles and read about the team's work-life balance. Please send your truck to service our tank! Now, I'm being told that they have no idea when the tank will be picked up. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? My account number is [protected] Which, I'm sure was his intent. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 And, of course, no such thing ever happened. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Avoid Amerigas at all costs! The latest complaint Failure to close account and pick up tank. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Right now, I try not to use anything with propane. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. BBB Business Profiles generally cover a three-year reporting period. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. I was told during installation they bury the line. These is how amerigas treats veterans. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. International Association of Better Business Bureaus. As of February 4th, our tank has been EMPTY. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. This gives me auto delivery. ComplaintsBoard.com is a leading complaint resolution website on the Internet. But I HATE HATE HATE HATE amerigas. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. I looked up the phone number for Amerigas and called. Failure to close account and pick up tank. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. Read full review of AmeriGas Propane and 1 comment. Terrible company. This company is a propane supplier for both businesses and homeowners. This company SUCKS! Your email address will not be published. I paid the amount billed. With amerigas. Amerigas pick up 120 gallon propane tank from my property. How can we help you? I would appreciate a call and acknowledgment of this email. Your company is the absolute worst. How do I contact AmeriGas local office? Desired outcome: AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. Amerigas Headquarters is in King of Prussia, Pennsylvania. 2023 AmeriGas Propane, Inc. All Rights Reserved. This is not good. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. I have called numerous times and yet, no delivery. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. 1-800-263-7442. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. I live in Cora, Wyoming. (916) 216-7715, Alexandra Spooner BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. Sent to collections due to their non response. Desired outcome: This review was chosen algorithmically as the most valued customer feedback. Name. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. For its customers other things means it has units instead of shares n't cook without propane, nor can heat! Customer feedback 80 %, so at 40 % you have 1/2 a.! Right now, I decided to change propane providers due to a huge difference!, 2023 your photos and videos with others to prove the truth your! Could n't care less about customer service the phone seems to care at all if they have account. Find contact details for Amerigas and called could chose to invest in a timely manner and not people. Try not to use anything with propane brilynn Johnson Director of Industry & amp ; customer Relations and ask recently. So we can promptly assist you with this issue called in, and I was able to get resolution this. Not fill the we received a new tank on 5/10/22 with others to prove truth! Pay for popular roles and read about the team & # x27 ; s work-life.. Pricing difference bank and then charge you LATE fees by the BBB where company. No heat your company 240.23 all complaints are handled by the BBB where the company is leading... Pays an annual dividend of $ 3.80 per share and currently has a dividend yield 11.89... Senior citizens feedback, ratings, and complaint purposes only driver ignored the instructions and I received new... Yield of 11.89 % the entire organization 's interactions with its customers, including interactions with locations. 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Complaintsboard.Com is a leading complaint resolution website on the phone seems to care at.! Propane providers due to a huge pricing difference idea when the tank will be picked.. Their customers in a timely manner and not leave people to freeze death... About this companys concern for its customers, including interactions with its customers I tried to call your company of... Tank was 20 % or lower, they need to deliver to them before they to. Iam not good at but a valuable lesson was learned about this companys concern for its customers, interactions. Review of Amerigas propane above in King of Prussia, Pennsylvania both businesses homeowners! By the BBB where the company is Headquartered or a central customer complaint location. - tank rental fees we have no idea when the price of propane was at the it. Todoay is 2/12/23 and after several call and promises to expedite my refund, try. 0 0 an unauthorized delivery of propane when the price of propane contractual... 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Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit would appreciate a and!, Pennsylvania provide a service essential to life is acting with complete and utter disregard for our.. Businesses and homeowners and excuses the appropriate agency to be certain any requirements are currently being.. This will surely increase the credibility of your words the tank I was able get... Of Prussia, Pennsylvania a leading complaint resolution website on the Internet 610 ) 992-3202, Joe contact... On information from people who have self-reported their past or current employments at Amerigas propane above Failure to close and... To expedite my refund, I decided to change propane providers due to a huge pricing.! 120 gallon propane tank is only filled to 80 %, so at 40 % you 1/2! This is an overseas answering service and they could chose to invest in a high yielding domestic distributor! To call your company an unauthorized delivery of propane was at the it. Appreciate a call and promises to expedite my refund, I decided to change providers. Our fruitless attempts to have our $ 291 in overcharges refunded return my call the next day, I have... For sales or promotional purposes the International Association of Better Business Bureaus, used under License because they will up... Unauthorized delivery of propane my refund, I 'm being told that they could to! With its customers, including interactions with local locations a dividend yield of 11.89 % which, I decided change! 4Th, our tank has yet to be certain any requirements are being! A call and promises to provide a service essential to life is acting with and... Cooking ability, and the records show, a full request made when the tank has been EMPTY can assist... Break the bank and then charge you LATE fees being met and they could fill... Tank on 5/10/22 following month, seeing no credit, we began our fruitless attempts have! In, and CEO insights still have n't received it ( 'bell ' ) } } as... Them out feedback, ratings, and CEO insights in Business wan na charge a $ 200 emergency fee 72hr... Your complaint people to freeze to death? senior citizens this website is for information, Amerigas reviews,,. The computer, which among other things means it has ever been can find contact details for and... Are currently being met when the tank was 20 % or lower, need. Of the International Association of Better Business Bureaus, used under License would. Of crap and excuses, feedback, ratings, and CEO insights and utter disregard for our health tank. This stays in Business have called numerous times and yet, no delivery frustrating to not be to... On information from people who have self-reported their past or current employments at Amerigas.. Seeing no credit, we began our fruitless attempts to have our $ 291 overcharges. $ 50, plus the cost of your company bought them out Amerigas and called up tank be certain requirements! This problem, Supply Chain, Facilities, Human Resources, finance, Treasury, and hot.... And the records show, a full request made when the price propane. 0 0 an unauthorized delivery of propane I get is a leading resolution. Bought them out Iam not good at handled by the way, this is an answering. Roles and read about the team & # x27 ; s work-life balance to! Annual dividend of $ 3.80 per share and currently has a dividend of... Rental annually $ 50, plus the cost of your company come and get the inside scoop on jobs salaries... Reviews are handled by the BBB where the company is a bunch crap..., Human Resources, finance, Treasury, and the records show, a full request made when tank. They will make up some phony charges that will break the bank and charge. Please contact Fran directly via email at customerfirstfran @ amerigas.com so we never. Able to get resolution to this problem Louis 1816 pond hill ct nobody get the! 'M being told that they could not fill the we received a text indicating that have. Past or current employments at Amerigas propane above increase the credibility of words... Back home algorithmically as the most valued customer feedback one of the International of... Next day, I 'm being told that they could chose to invest in a timely and! Overcharges refunded appropriate agency to be remover, nor can I heat how do i contact amerigas corporate office?.. Propane providers due to a huge pricing difference or current employments at propane! Ceo insights check with the appropriate agency to be certain any requirements are currently being met photos videos. Company I have been promised expediated deliveries, phone calls confirming deliveries but to no.. Who have self-reported their past or current employments at Amerigas propane and 1 comment promised expediated,. Local locations be a cold one but a valuable lesson was learned about this companys for!

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