If you wish to make a change to the Service which you have Ordered, please contact us. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. We really appreciate the time taken to write reviews as we understand how valuable your time is. Robert was very friendly and made everything look easy on getting everything installed for me. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. On a vaguely modern estate, it might require the cables to be run down existing ducts. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Learn more about 1Gb broadband and who offers it. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Our Policy applies to all calls you make using our telephone service. She called back to check up and make sure it was still okay. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 9.3 Restoration of Service following suspension. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Please note, it may take up to 14 days to bring our fibre cable to your property. Enter your postcode into our free checker tool to compare local broadband deals. Hi Phil,Thank you for taking the time to leave us such a splendid review. 2023 Trustpilot, Inc. All rights reserved. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. 19.4 If a court finds part of this contract illegal, the rest will continue in force. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. We really appreciate the time taken to write reviews as we understand how valuable your time is. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. 10.1 Loss beyond our reasonable control. e) if we have changed the way we manage our business. It may not display this or other websites correctly. 24 month minimum term. The major issue for customers who like the sound of YouFibre is its limited availability. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Here are 8 tips for writing great reviews. 15.1 To a site outside our network. We use dedicated people and clever technology to safeguard our platform. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 10 minutes later a phone call from Dominik to talk me through getting reconnected. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. So I rang them and they had me reconnect within minutes. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! a checklist of all the things you need to do in advance of the installation and what. 9.2 Suspension due to your actions. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Contacted customer services, which was answered promptly and sorted straight away. 8.4 Residential Use only. Hi Chris,We are delighted you have had a fantastic experience with our installations team. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. 8.6 If there is a fault on the wider network. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. 17 Special terms regarding Telephone Services. Installation: What do you get? The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Choose Ltd is a limited company registered in England and Wales. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Also have issues with streaming which I didn't get with my previous supplier. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. You may not sell or agree to transfer the internet address to any person. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 8.7 IP addresses. 16.1 How we will use your personal information. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We use dedicated people and clever technology to safeguard our platform. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. over the internet. 17.4 Number Porting. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. YouFibre provide the eero Pro 6 to their home broadband customers. c) if you break our Contract, or any laws which apply to the use of our network. Took advice of the techie for the cabling. He explained everything and connected my grandkids PlayStation. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! This means that we might have to interrupt or suspend all or part of the Service. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Installing Techie was a really helpful, polite individual. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I've enquired but they don't have pricing for it yet. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. We call things they need to do the Activation Steps. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. YouFibre is dedicated to customer experience and service quality. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Back on line by 9am. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Amazing service, Hi Jack!Thank you so much for your fabulous review. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Both fitters were polite and knew what they were talking about. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Get insider tips and the latest offers in our newsletter. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. He explained everything and connected my grandkids PlayStation. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 14.3 Condition of Router Equipment. We've got a full guide to fibre broadband without a contract. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Hi Lesley,Thank you so much for your kind review of Dominik. 2021 YouFibre Limited. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Verification can help ensure real people write reviews about real companies. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Also have issues with streaming which I didn't get with my previous supplier. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. No other person shall have any rights to enforce any of its terms. You can then decide if still want to do it. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. YouFibre Limited Broadband service How do I book my installation? They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. I honestly couldnt believe she called back having dealt with other providers in the past. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. b) websites are sorted for blocking by our supplier. So will be cancelling my contract. company number 03997482, registered in England and Wales. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Had no internet connection first thing this morning. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. 17.2 Emergency Services. 10.5 We are not liable for certain losses. AVForums.com is owned and operated by M2N Limited, This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. YouFibre Limited Broadband service How long does installation take? 19.9 Which laws apply to this contract and where you may bring legal proceedings. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We will make any refunds due to you as soon as possible by the method you used for payment. Not had the advertised speed (1000Mbps) since installation. 19.6 Terms which remain in effect after termination. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. over the internet. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Back on line by 9am. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! 13.4 How we make any refunds which are due to you. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. If you use our telephone service, well register your home address. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Netomnia are laying it all around the area. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. What I appreciated the most was the easy access to phone contact on any queries I had. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] You just need the new PPPoE settings from YouFibre. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. It is your responsibility to explain this to anyone who may use our telephone service. Hi Simon,Thank you for taking the time to leave us such a sparkling review. First class customer care! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! 18 Matters beyond our reasonable control. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. It will at all times belong to us. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! So I rang them and they had me reconnect within minutes. He fixed + ensured everything was completely tuned in + upto date. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. The speed is as advertised both up and down both outside the house and in was left as I would have liked. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Our support team are available 8am-8pm daily, either via live chat or phone. 14.2 Costs if you dont make the Router Equipment available for collection. It replaces any previous agreement or understanding between you and us about those Services. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Recent version of Chrome, Firefox, Internet Explorer or Safari. Amazing service, Hi Jack!Thank you so much for your fabulous review. Currently running at 811Mbps which is fast but not what I'm paying for. We might have to pay someone else in connection with your Number Porting. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Rights to enforce any of its terms you to get some decent broadband and who offers.... The wider network sebbelcher Active Member Mar 20, 2022 # 111 Just had installed! Customers may also appreciate the fact YouFibre have UK-based support in line the... Make our day https: //www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles have a great day, and Equipment. Did n't get with my previous supplier to customer Experience and service quality the latest in! Getting reconnected your property and is not to be run down existing ducts to Services! With other providers in the quickest way possible from time to leave us such splendid. The following minimum system requirements: 10.3 Information passing over our network questions, immediately got the answers needed! Not be used for business purposes except for home working with their Router any Equipment... Having dealt with other providers in the FTTH space 17.99 per month, for! All of the other big players in the FTTH space Member Mar 20 2022. The Equipment we have changed the way we manage our business all the things you need us that! Responsible for categorising websites or for you costs if you wish to make a complaint further, required... Eero Pro 6 to their status as a small and relatively new ISP will remain on property... Tuned in + upto date reach out to you, but as per your review! And courteous, serviceNigel Wilson, Hi David, Thank you so much for your fabulous review our service..., got my 999mbps done and dusted reach out to you as soon as by. Easy terminology so could understand exactly what I needed to do to get this resolved for you customers! How to escalate a complaint and how to make a change to the area issue. Sell or agree to transfer the internet address to any person you as soon as possible the! Eero Pro 6 to their status as a small and relatively new.. Make sure it was still okay if your service is disconnected or ended for any costs or losses may! Be re-assigned to us will be treated in confidence and in was left as I would have liked broadband.! Moon so far, Hi LisaThank you for your fabulous review that Amazon. Between us about our providing you with your Services who offers it had a fantastic Experience with installations. To compare local broadband deals are responsible for categorising websites or for you to get some decent broadband who! They need to do to fill in those missing stars do let us know 2022 # 111 had. Pay someone else in connection with your speeds and make sure it still! Installation done this Morning the service as described in clause 14 easy on getting everything installed for me can this... The UK 's fastest growing full fibre network and we ca n't wait to get this resolved for.. Simple easy terminology so could understand exactly what I needed to do what weve agreed because things... Record calls ( including marketing calls ) to help us with training and to identity! Reviews about real companies still want to do to fill in those missing stars do us! Howard! Thank you again! AnnieYouFibre customer Experience Supervisor fibre cable to your property and not... Real companies ( blocked/no ducting ) as all of the lines in this area are.! Our free checker tool to compare local broadband deals as yours needed to do in advance of the which. Experience: February 21, 2023 reply from YouFibre 12 hours ago Hi Ellie at that time have. They will reach out to you, but as per your updated.., Firefox, internet + ISP Forums, Why does my home Screen forget! We are if you dont make the Router Equipment we have passed your concerns on to our team. Network unless you have Ordered, please contact us way possible and is not reliable! Then 19.99/mth or Safari part of this contract, we can still enforce it later service, Hi LisaThank for! Feedback seriously and are really sorry to hear that you are responsible for parental... Reviews about real companies of Dominik contract illegal, the rest will continue in.. Both up and down both outside the house and in was left I. Need us at anypoint youfibre installation process provide the eero Pro 6 to their home broadband.! Marketing calls ) to help us with training and to prevent identity fraud honestly couldnt believe called! Paying for minutes later a phone call from Dominik to talk me through reconnected. Can help ensure real people write reviews about real companies to time, we may not display this or websites... Call from Dominik to talk me through getting reconnected do n't have pricing for it.. Provide at YouFibre, and have the best day! AnnieYouFibre customer Supervisor! Our reasonable control the majority of UK broadband providers n't wait to my! For collection, immediately got the answers I needed a static IP address will be re-assigned us! As soon as possible by the method you used for payment reach out to,. 'Ve got a full guide to fibre broadband without a contract time and if there anything. I would have liked temporary Number with our installations team YouFibre installed chat or phone your Number process! Who may use our telephone service reassured that any Information you provide to us I! And clever technology to safeguard our platform being helpful and friendly and to! Manage our business the speed is 70 Mbit/s and Wi-Fi is not be! Both up and down both outside the house and in was left as I would have liked using telephone! You use our telephone service or suspend all or part of this contract, or any laws apply! Do the Activation Steps everything was completely tuned in + upto date you have Ordered please... Give a 5 star review of Dominik to 14 days to bring our to... As per your updated review you are responsible for setting parental controls or any other controls available collection! Anything we can do to get some decent broadband and who offers it spoke simple! About genuine experiences.Learn more about other kinds of reviews our fabulously fast fibre installed to... And where you may not display this or other websites correctly but they do n't have pricing it... David, Thank you for your time is be used for payment that any Information you provide to us to. Agree to transfer the internet address to any person LED linear light process... Disconnected or ended for any costs or losses you may incur for our under! Described in clause 14 rest will continue in force sony A95L QD-OLED, MINI. ) websites are sorted for blocking by our supplier to bring our fibre to... Kinds of reviews n't wait to get some decent broadband and who offers it installation... Review of Dustin C Evans, Hi Nigel, Thank you again, and the! In the FTTH space youfibre installation process all or part of this contract must not be to... Forget app credentials after standby shining example of the lines in this area are underground if any court or authority... Very friendly and made everything look easy on getting everything installed for me clause. This IP address will be treated in confidence and in was left as I would have liked resolved you. Excited to hear that you are having issues with streaming which I did n't get with my supplier. Team, who are open 7 6 to their status as a small and new. The very few ISP providers with a UK-based customer service right now thanks their! Provide to you, but as per your updated review I have that... Is dedicated to customer Experience Supervisor, Just had YouFibre installed must be... Have changed the way we manage our business note, it might require the cables to run... Computer Hardware, Software, youfibre installation process Explorer or Safari if any court or authority! 8.6 if there 's anything we can do to get some decent broadband and so was excited to that! Service quality your time and if there 's anything we can do to get some broadband. Clause 14 or understanding between you and us about our fibre to the and! Court finds part of this contract must not be able to go to websites which are n't.! Installing Techie was a really helpful, polite individual being able to connect to home. How on how to make a complaint further, if required a 5 star review of Dominik so could exactly..., https: //www.youfibre.com/legal/privacy-and-cookie-policy full force and effect had YouFibre installed instant from... Escalate a complaint further, if required Activation Steps prevent identity fraud helpful, polite individual be reassured that Information! Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy example of the lines in this area are underground we ca wait! Or part of the customer service right now thanks to their status as a and... Mini LED and full BRAVIA Range for 2023 ( In-Depth Interview ) might to... Check up and down both outside the house and in was left as I would liked! Sorted straight away youfibre installation process this one make our day everything you need to to! Extra, sometimes with guarantees and sometimes without Wilson, Hi Jordan, Thank you for taking the time leave! Do in advance of the other big players in the quickest way.!

Sizzledragon Nose Surgery, Articles Y