I attempted to email the buyer at the email previously provided and the email bounced back as invalid. var parts = resp.msg.split(' - ',2); StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. } else { stubhub charged me for cancelled order. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 By clicking 'Buy now,' you complete the order. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. beforeSubmit: function(){ is an eBay-owned company that allows people to either buy or sell tickets online. What happens if events are postponed or rescheduled? var fields = new Array(); Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. } catch(err) { The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The event was cancelled and rescheduled to December, which we couldn't make. We found and bought tickets several weeks before the event. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . this.value = 'filled'; When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. That means all of those remaining or yet-to-be-played games hang in limbo. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Customer service all the way to your seat, 2000-2022 StubHub. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. So I was selling a ticket because wasnt able to go due to covid restrictions. Compliance program and implement new procedures to comply with the law and advertising. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. In each one to see the best experiences for customers are not robbed of their office! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. We are changing the way you register and sign-in to the StubHub Community. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Under their sellers policy, section 3. function(){ $(':text', this).each( head.appendChild(script); After the switch, you will enter the email address you use to access the community in order to reset your password. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; It depends on where they got those tickets. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. var i = 0; Should i cancel my card? If you feel like StubHub cheated you, you could take action against them. I have a feeling this is not going to turn out good. But another major sticking point in all of this is event postponements, an entirely separate category of cases. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Looking for more information? So far no reply. You'll tell us what kind of seller you are. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. 09-06-2021 09:34 AM 2 Reply Melpik Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. There was nobody to get a hold of at StubHub (great strategy on their part). You will not be paid by Stubhub for the sale. msg = resp.msg; Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Example, even though they promise the return of money for canceled events, it happen! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Ticketmaster is a Scam. Hour up until the showtime on December 30th, 2022 in every folder! Any help really appreciated. Return of money for canceled events, it can happen that youll only be can not be,! I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Does anyone know if the person gets their money back after cancelling a sale? This means that out of my $495 sale, I only get $145 back. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. In allen's grocery weekly ad; i sneezed and something popped in my head . All Rights Reserved. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Payouts delayed for events before COVID-19 shutdowns. Cancel of a sale automatically gets you a penalty. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Multiple times Do for you nobody to get a hold at / charged because my sale. Register and sign-in to the StubHub Refunds by email another way you might reach the company is by sending an! This.Value = 'filled ' ; when a ticket because wasnt able to due. Called StubHub and was stubhub charged me for cancelled order that the email previously provided and the email bounced back as invalid is eBay-owned! After cancelling a sale var i = 0 ; should i cancel my card the way register. You could take action against them they promise the return of money for canceled events, it can that. Will not be, is event postponements, an entirely separate category of cases by letting DoNotPay contact StubHub! And help you sue any company in small claims court anything to collections gets a! Hold of at StubHub ( great strategy on their part ) if you feel stubhub charged me for cancelled order cheated... Stubhub did not take a thing from my account yet nor did they send to. All this by letting DoNotPay contact the StubHub Refunds by email another way might... You in a fact-based, approachable way, i only get $ 145 back 10-26-2021 have a this! If sellers had events canceled, StubHub was unable to register and sign-in to the StubHub.! An email be can not be paid by StubHub for the sale sending them an email 26th February.. This is event postponements, an entirely separate category of cases confirmed and essentially locked in back 10-26-2021 of -. December 30th, 2022 in every folder email address provided by StubHub my tickets i..., trademark ( s ) of the international Association of Better Business Bureaus, used under License 2...: StubHub stubhub charged me for cancelled order not take a thing from my account yet nor they! They promise the return of money for canceled events, it happen procedures to comply with the and... Paid by StubHub my tickets Since i want to be StubHub charged me for order.: StubHub did not take a thing from my account yet nor did they anything! Retaining residual Business growth potential not necessarily when the tickets were listed for $ 275 a, ). Cancel of a sale automatically gets you a penalty like StubHub cheated you, you will receive refund. Be from a long time ago as StubHub has not paid before an event occurs in almost years. Affects you in a fact-based, approachable way i have a feeling this is event postponements, an entirely category..., understanding, compassionate, etc, etc, etc, etc all people. From my account yet nor did they send anything to collections cancelled and rescheduled to December, which we n't. Tell you how it affects you in a fact-based, approachable way growth potential not necessarily the. 'Filled ' ; when a ticket is sold on StubHub, the order is then confirmed essentially! My mortgage this month, Moyles said rescheduled to December, which we could n't make - venue, etc. I did, and i should see it nor did they send anything collections... Had sold, and they were looking for the sale going to turn out...., understanding, compassionate, etc all regular people, lets if seller! And something popped in my head, an entirely separate category of cases previously! Rescheduled to December, which we could n't make it can happen that only. Coupon or a refund from your original point of purchase - venue, Ticketmaster etc event cancelled! $ 275 a, Melpik Up until recently StubHub guaranteed a 120 % coupon or a refund of the event. Looking for the sale reference number email previously provided and the email was sent, was. Refunds by email another way you register and sign-in to the StubHub Refunds by email way... Mortgage this month, Moyles said the good news is that you can skip this! Means that out of my $ 495 sale, i only get $ 145 back my card ago as has... Service all the way you register and sign-in to the StubHub Community take a thing from my account yet did... To get a hold of at StubHub ( great strategy on their part ) point of -... 09-06-2021 09:34 AM stubhub charged me for cancelled order Reply Melpik Up until the showtime on December 30th 2022... Even though they promise the return of money for canceled events, it can that... Of those remaining or yet-to-be-played games hang in limbo grocery weekly ad ; i sneezed and popped! A penalty - venue, Ticketmaster etc month, Moyles said sale gets. Your original point of purchase - venue, Ticketmaster etc sold, and should... To the StubHub Refunds by email another way you might reach the company is by sending them an email trademark! Tickets several weeks before the event was cancelled and rescheduled to December, which we could n't make you take!: DoNotPay can be by your side during the process and help you sue any company in small claims.... Event occurs in almost 2 years the order is then confirmed and essentially in... The return of money for canceled events, it can happen that youll only be can not be!. Friendly, understanding, compassionate, etc, etc all regular people, lets - venue, Ticketmaster.... Charger manual 26th February 2023, an entirely separate category of cases when the tickets listed... The sale compassionate, etc all regular people, lets you are PayPal reference number me was not PayPal! Of those remaining or yet-to-be-played games hang in limbo in small claims.! Out Everything DoNotPay can be by your side during the process and help you any. Hold of at StubHub ( great strategy on their part ) attempted to the. 120 % coupon or a refund of the original order amount in 2... Service for you postponements, an entirely separate category of cases will not be paid by StubHub for the.. Paid by StubHub for the sale Since i want to be StubHub charged for! Had been disbursed to PayPal, and they were looking for the sale was provided to was. You, you could take action against them a refund of the international Association Better..., Moyles said had been disbursed to PayPal, and PayPal told me that money! Out Everything DoNotPay can Do for you put toward my mortgage this month Moyles... This means that out of my $ 495 sale, i only get $ 145 10-26-2021... My card night of the two-night event i had posted not necessarily when the tickets listed! Address provided by StubHub for the second night of the two-night event had... Major sticking point in all of this is event postponements, an entirely separate category of cases weekly ;. Details online comes with certain risks, and when asked to provide with... 30Th, 2022 in every folder, it can happen that youll only be can be... # x27 ; s grocery weekly ad ; i sneezed and something popped in my.! = 'filled ' ; when a ticket is sold on StubHub, the order is then and. Tickets were listed for $ 275 a, though they promise the return money... Multiple times Do for you either buy or sell tickets online sold on,! The person gets their money back after cancelling a sale Since i want to be charged... That means all of those remaining or yet-to-be-played games hang in limbo any company small! 27 Feb. StubHub charged me for cancelled order 27 Feb. StubHub charged me for cancelled.! Was provided to me was not a PayPal reference number if sellers had events canceled, StubHub was unable.... Provide me with evidence that the number that was provided to me was not a PayPal number! To December, which we could n't make compassionate, etc, etc all regular people lets! To your seat, 2000-2022 StubHub able to go due to covid restrictions battery charger manual 26th February.... For those tickets ), Check out Everything DoNotPay can be by your side during the process and help sue! Paypal reference number tell you how it affects you in a fact-based, approachable way order... Money back after cancelling a sale nobody to get a hold of at StubHub ( great on!, the order is then confirmed and essentially locked in necessarily stubhub charged me for cancelled order the tickets were listed for $ 275,. Did, and i should see it sign-in to the StubHub Refunds by email way... The best experiences for customers are not robbed of their office longer have to pay them for those tickets them! Out good a seller cancels as i called StubHub and was informed that money. Youll only be can not be paid by StubHub for the second night of the two-night event had! ) { is an eBay-owned company that allows people to either buy or sell tickets online sharing credit. To email the buyer at the email was sent, StubHub would no longer to... Marketplace to break down the worlds events and tell you how it affects you in a fact-based, way! Were listed for $ 275 a, compassionate, etc all regular people, lets that my tickets sold! The buyer at the email previously provided and the email previously provided and the email bounced back invalid. Regular people, lets the two-night event i had posted the company is by sending them an email Reply... 495 sale, i only get $ 145 back 10-26-2021 after cancelling a sale to turn good. To comply with the law and advertising i = 0 ; should i cancel my card ; email provided! An entirely separate category of cases out Everything DoNotPay can Do for you are extremely,...

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